RD
Weston,#2Author of original report
Mon, April 12, 2010
UPDATE: Today returned to Home Depot (HD) w/ bad hook & eye. Explained situation to assistant manager. He was apologetic but said they are given these items by HD to carry in the store. However, he had another brand of hook & eye which are of better design. The assistant manager then gave me the replacement units and also refunded my original purchase price. Later this afternoon, I was able to complete my project successfully. This shows great initiative and responsiveness on the part of the HD store asst. mgr, but does not change the fact that HD corporate has a policy of carrying many substandard items, and you can't count on what you buy to be acceptable unless you check the item very carefully.
UPDATE on CROWN BOLT: This company is a wholly owned subsidiary of HD. They have a web site under the generic group "HD Supply." The web site will not allow you to access it, however. This subsidiary is in California. HOWEVER, another company in the mid-west called "Crown Screw and Bolt" is a different organization altogether. They unfortunately have a similar name and keep popping up in the search engines alongside the HD subsidiary Crown Bolt. As far as I know, Crown Screw and Bolt is not part of this complaint and is not the same as Crown Bolt.