- Report: #1197510
Complaint Review: Cruises.com - Internet
Reported By:
R. Carlysle -
Arroyo Grande, California,
Submitted:
Updated:
-
Author Not Confirmed
Why?
Cruises.com
Internet, USA
Phone:
800-806-6964
Web:
www.Cruises.com
Categories:
Business Rating:
(0)
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Cruises.com Marketing promotions can be a scam Internet
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The promotions below were made by Cruises.com as Cyber Monday enticements, and applied to all those people who booked cruises on December 1st and 2nd. Nowhere does it limit the promotion to certain cruiselines, or omit others. Cruises.com hired 300 addidtional operators to handle so many, many Dec. 1st & 2nd bookings, with everyone believing in the "Specials."
These are promises solely by Cruises.com: “up to $750 to spend onboard” and the “up to 2-category upgrade on your cabin, FREE.” These are what enticed me and thousands of others to make the Cyber Monday reservations. It is now 22 days AFTER I made a Dec. 2nd reservation for a $13,000 cruise saying. I've learned that all the operators had no protocol to honor the promises. Anyone who called is told to "contact a supervisor." I was told that a branch manager would personally call me. That hasn't happened and I suspect that if it does, I'll be handed a line of baloney or some fictitious disclaimer that was never evident in writing nor from the reservationist when the reservations were made.
It seems quite evident that all those thousands of promotion-based "Cyber Monday & Tuesday" enticements made on Dec. 1st and 2nd reservations will not be honored. The 'up to 2 cabin category upgrade' promise must've been a mistake? Does Cruises.com make promotional enticements simply to get people to make reservations and then not honor them? I am upset and very angry. This is indeed a company that cannot be trusted.
