- Report: #754361
Complaint Review: CTA Vacations - Atlanta Georgia
Reported By:
CDS -
Atlanta, Georgia, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
CTA Vacations
1770 the Exchange, Atlanta GA 31107 Atlanta, 30339 Georgia, United States of America
Phone:
866-219-2945
Web:
Categories:
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CTA Vacations Cruise Travel Attractions A Travels Services Scam Atlanta, Georgia
I received a card in the mail titled Award Notification with instructions to call a toll free number to collect my reward. Of course once I called I was informed that I needed to attend a 90 minute travel seminaar to earn my 2 free airline awards.
When I arrived for the talk I learned that they were selling memberships in a discount travel program. For $600 plus an annual mebership fee they would offer highly discounted travel for the rest of my life. We declined the offer despite additional pressure from our personal travel consultant.
When we went to the desk to collect the promised awards, we were given another brochure for something titled "Fly America" vacation passport. In order to qualify for this program they wanted a $50.00 activation fee plus a $4.95 processing fee per person. The fne print listed many rules and restrictions on using the promised "free award tickets. These included no travel for 7 days before or after any federal holiday. Only one ticket per household in a 12 month period.
These rules make the award virtually useless.
In short we were not given what was promised.
When I arrived for the talk I learned that they were selling memberships in a discount travel program. For $600 plus an annual mebership fee they would offer highly discounted travel for the rest of my life. We declined the offer despite additional pressure from our personal travel consultant.
When we went to the desk to collect the promised awards, we were given another brochure for something titled "Fly America" vacation passport. In order to qualify for this program they wanted a $50.00 activation fee plus a $4.95 processing fee per person. The fne print listed many rules and restrictions on using the promised "free award tickets. These included no travel for 7 days before or after any federal holiday. Only one ticket per household in a 12 month period.
These rules make the award virtually useless.
In short we were not given what was promised.
1 Updates & Rebuttals
The award department
daytona beach,Florida,
United States of America
THE AWARDS DEPARTMENT.
#2UPDATE Employee
Fri, December 02, 2011
ALL OF THE GIFTS IN QUESTION ARE PROVIDED AND FULFILLED THROUGH PASSPORT TO GO.A SEPERATE COMPANY TO HANDLE THE TRIPS AND TICKETS THEY OFFERED OVER THE PHONE.THAT WAY OUR SERVICE ISN,T TIED UP FOR OUR MEMBERS.EVERYONE WHO RECIEVES A GIFT IS THROUGHLY EXPLAINED HOW THEY WORK AND HAS TO SIGN A STATEMENT FORM TO ATTEST TO THAT.SO THERE ARE NO HIDDEN SURPRISES .YOUR COMPLIMENTARY GIFTS REQUIRE YOU TO PAY FOR YOUR OWN TAXES AND RESTRICTIONS APPLY TO CERTAIN TIMES OF THE YEAR SUCH AS HOLIDAYS.THAT IS AIRLINE POLICY BECAUSE THEY CAN CHARGE MORE FOR THOSE TIMES.IN POINT YOU WERE NOT MISLEAD THROUGH ANY CHANNEL.YOU GET TWO TICKETS TO USE TOGETHER AND A YEAR TO USE IT.$4.95 REGISTRATION FOR A COUPLE AND 50$ PER PERSON APPLIED TOWARDS YOUR TAXES. THERE IS NO PRODUCT IN THE $600 RANGE.
