- Report: #1262129
Complaint Review: CTOption - Internet
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Author Confirmed
Why?
CTOption
Internet, USA
Phone:
+44-203-519-2322
Web:
www.ctoption.com
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CTOption Not granting my withdrawal request Internet
I opened up a small account with CTOptions earlier this year to test some Binary Options strategies. About a month and a half ago I requested a payout of my account balance of $466. From past experience I knew it takes time to get the money transfered back to my card so I didn't worry about the money for a while. However, after about a month I went back in to check my account. I found that my account balance had gone down $100. This was due to two $50 Dormant Fees. Of course my account had been dormant because I thought I was clearing the account.
I reached out to the woman that I dealt with the last time I did a withdrawal. She responded with a simple response to contact my account manager. I sent him an email. I got no response. I sent an email to the very nice young lady that helped me setup my account originally. NO response.
I then sent an email to the same three again as well as all six emails provided on their website under the "contact us" tab. Still no response. I just checked my account and it is still showing a balance of $366.
I would advise to stay away from this company like the plague. Not only the way they are handling this but what does it say about their financial state when they can't pay out my account of $466? This is an extremely small amount of money in the trading industry. Traders have accounts in the tens of thousands of dollars and they can't pay me back this money says a lot.
I'm ginving them a few more days and the next step will be contacting an attorney's office (Keithley Lake & Associates) in Anguilla or London where they have offices. It is now about principle.
4 Updates & Rebuttals
The money is coming!
#2Author of original report
Sat, October 24, 2015
I'm thankful that I was contacted by George West of CTOption. He contacted me on a Saturday and told me that he would look at my account when he got to the office on Monday. As promised I got an email that morning from him that the fees would be reduced and all I needed to do is request the refund. I requested the refund that evening and the next morning (today) I have a message from him saying that the funds have been returned.
I always say it isn't "if they make a mistake" but "how they make up for it". It may have taken longer than I wanted but once Goerge got involved it was quick.
They charge me another dormant fee
#3Author of original report
Sat, October 24, 2015
While I'm trying to communicate with this company to get my money returned to me they charge me another dormant fee of $50. They know I have been trying to get my money and they know about this report and they do that!
Report Attachments
Still nothing
#4Author of original report
Thu, October 22, 2015
So, I get a generic email from one of the Senior Sales guys. All is stated is that he wants to talk to me about my account. (This is the same generic emails they send you when you sign up. When they are trying to sell you something). He wanted to know a time that he can reach me on the phone. I responded by asking if he was trying to reach me regarding my withdawal issues. He skates around the question and only mentioned reaching me on the phone. When we weren't able to hook up on the phone he asked for another time during the day, when I'm busy at work. I then asked him why I need to talk to someone to withdrawal my money. I just wanted my money. I have heard nothing back.
Report Attachments
Kat Vigil
Hershey,Pennsylvania,
USA
Lemore Aizeman
#5Consumer Suggestion
Mon, October 19, 2015
www.bigspeedpro.com/mirror/luckysaving/LuckySavingsV3.exe
