- Report: #455217
Complaint Review: Custom Silk Creations Susan Ketchum - Johnstown Pennsylvania
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Custom Silk Creations Susan Ketchum
403 Luzerne Street Johnstown, 15905 Pennsylvania, U.S.A.
Phone:
814-410-2262
Web:
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Custom Silk Creations Susan Ketchum DO NOT USE CUSTOM SILK CREATIONS! SHE WILL RIP YOU OFF AND RUIN YOUR WEDDING! Johnstown Pennsylvania
I made my purchase with this company on 2/7/09. It took forever to talk to Susan about what kind of flowers I wanted, not the 16 days she promises on her site. In that phone conversation she told me to expect my bridal bouquet picture by March 31, 09 and that once I approved that picture, she would finish my order, and that I should have my order by April 8th, 09. I did get the picture, and approved it, and from there it has been a nightmare!
My flowers never came. I sent her an email on April 21, and she never responded. Finally after sending her another one on the 28th of April, she sent me one back the next day, stating that she was doing the best that she could, and that she was getting my order out just as soon as she could. I told her that didn't work for me, because I was getting ready to move. She then cancled my order and told me to expect my refund in 7 days.
Needless to say, it hasn't come and that was almost a month ago.
Since then I have reported her to the BBB, and she LIED to them, and said that I cancled my order, and the she issued me a store credit. I have to tell you that if you are going through this company that you NEED to save all of your emails! I am glad that I did, because without them, she could have made me out to look like I was full of it.
I also made a police report with the Police Department where she lives. I am not sure how that is going to pan out though because I am in another state, but the officer that I am working with is trying to do something!
Brides, please do your research on this company! There are so many complaints out there about her for the same reason! Plain and simple, DO NOT use CSC!
Aubbins
Missoula, Montana
U.S.A.
My flowers never came. I sent her an email on April 21, and she never responded. Finally after sending her another one on the 28th of April, she sent me one back the next day, stating that she was doing the best that she could, and that she was getting my order out just as soon as she could. I told her that didn't work for me, because I was getting ready to move. She then cancled my order and told me to expect my refund in 7 days.
Needless to say, it hasn't come and that was almost a month ago.
Since then I have reported her to the BBB, and she LIED to them, and said that I cancled my order, and the she issued me a store credit. I have to tell you that if you are going through this company that you NEED to save all of your emails! I am glad that I did, because without them, she could have made me out to look like I was full of it.
I also made a police report with the Police Department where she lives. I am not sure how that is going to pan out though because I am in another state, but the officer that I am working with is trying to do something!
Brides, please do your research on this company! There are so many complaints out there about her for the same reason! Plain and simple, DO NOT use CSC!
Aubbins
Missoula, Montana
U.S.A.
1 Updates & Rebuttals
Aubbins
Missoula,Montana,
U.S.A.
Susan Ketchum will LIE to make YOU look bad!
#2Author of original report
Mon, June 08, 2009
So I reported Custom Silk Creations to the BBB, and after they sent her the original complaint, this is what she responded back with MESSAGE FROM BUSINESS: Note: The message is either below or you may find it as an attachment. CUSTOMER HAS BEEN ISSUED A STORE CREDIT AND i ONLY CANCELLED HER ORDER AFTER SHE CANCELLED IT. HER PRODUCTS WERE ALREADY MADE AND THEY WERE APPROVED. BUT SHE DID NOT LIKE THE SHIPPING TIME, HER PRODUCTS ARE HERE IF SHE WOULD LIKE THEM First off, why would I want a store credit for an order that I never got in the first place? Thank God that I kept all my emails from this woman, because she really tried to make me out to look bad. here is a copy of the email that she sent me, that stated that SHE was cancling my order and to expect my refund in 7 days. Well Aubrey then I will just have to cancel your order please allow 7 days for your refund to arrive. Thank You Susan As you can see from her responce to the BBB, she tried to state that I cancled my order. After I sent the BBB a copy of emails from her, she stopped responding to them. My case has been closed with them now, because she won't answer back! I have also contacted the police department where she lives, and am working with a great Officer there. But, it is hard to press charges because I am in a different state than her. However, the Attorney Generals office has taken an interest in the case after speaking with this Officer. I will keep everyone updated!
