- Report: #719509
Complaint Review: CVS - Knightdale North Carolina
Reported By:
Screwed by CVS -
Knightdale, North Carolina, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
CVS
7201 US Highway 64 Knightdale, 27545 North Carolina, United States of America
Phone:
(919) 266-7600
Web:
cvs.com
Categories:
Business Rating:
(0)
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CVS Received 1/2 of a paid for prescription Knightdale, North Carolina
I paid for a prescription of 60 pills. When I got home and opened the bottle I noticed the number of pills was considerably off. I counted them and came up with 31. I have had this drug prescription filled numerous times at CVS.
I went back to the pharmacy to report the discrepancy. I was told we (CVS) always double count controlled substance prescriptions, that is why the number of pills is circled and initialed. After going home, I checked some old bottles of the drug, and found no circled number or initials.
When I again complained about of the number of pills being short, I got the same answer: "We always double count controlled substance prescriptions, that is why the number of pills is circled and initialed." The same answer was parroted, and not further information was supplied.
I indicated I would file a police report, and the person in charge walked off. I did file a report. After that I was told I should take it up with the pharmacist who was in charged the day of the prescription being filled, and the person who filled the prescription being filled. Had she told me that earlier I would not have involved the police at that time.
So now I am waiting to see if the discrepancy will be corrected, or whether I will be charged with filing a false police report!
If you fill a prescription for a controlled substance at CVS, have them count the pills in front of you. If this irks them, so what? It will avoid a lot of trouble for you in the future.
I went back to the pharmacy to report the discrepancy. I was told we (CVS) always double count controlled substance prescriptions, that is why the number of pills is circled and initialed. After going home, I checked some old bottles of the drug, and found no circled number or initials.
When I again complained about of the number of pills being short, I got the same answer: "We always double count controlled substance prescriptions, that is why the number of pills is circled and initialed." The same answer was parroted, and not further information was supplied.
I indicated I would file a police report, and the person in charge walked off. I did file a report. After that I was told I should take it up with the pharmacist who was in charged the day of the prescription being filled, and the person who filled the prescription being filled. Had she told me that earlier I would not have involved the police at that time.
So now I am waiting to see if the discrepancy will be corrected, or whether I will be charged with filing a false police report!
If you fill a prescription for a controlled substance at CVS, have them count the pills in front of you. If this irks them, so what? It will avoid a lot of trouble for you in the future.
1 Updates & Rebuttals
JustAnotherConsumer
Jacksonville,North Carolina,
USA
No false police report
#2Consumer Comment
Tue, April 19, 2011
Just because the pharmacist or person who filled the prescription MAY handle it internally, does NOT mean you have filed a false police report so don't worry about that. You tried to handle it at the store initially and they blew you off. You filed a report (which I would have too) and now they want to handle it internally. That's fine and you'll probably get it taken care of faster now anyway. Just don't worry about the police hassling you about it. You got shorted on your paid medication, tried to work with them, they refused (until you called the cops) but are now trying to make it right. That scenario does not constitute a "false" police report. Hope they fix it for you.
