Complaint Review: Cyberpowerpc Cyberpowerpc.com Cyberpower Inc. - Baldwin Park California

Here is a history of the EXACT emails between me and their customer service rep. I could not reach anyone on the phone so I filled out a contact form online.

I also have pictures and more details on http://www.kimpestana.com/cyberpowerpc.htm

Below is the email conversation:

Hello Kim P,

Unfortunately this damage is now considered physical damage there is no way for us to determine if this was caused within our shop or by use of the computer on your end. You would have had to report damage within the first 7 days of purchase. We will be unable to replace this video card for you. You might be able to try going through the manufacture of the video card for replacement and see if they can cover it but under our warranty it states:

This warranty does not cover damage due to external causes, including accident, abuse, misuse, problems with electrical power, acts of third parties, servicing not authorized by CyberPower, usage not in accordance with instructions accompanying the product(s), or failure to perform required preventive maintenance, including but not limited to backups, and problems caused by use of software, parts and components not supplied by CyberPower. This warranty does not cover software, external devices; accessories or other parts added to a CyberPower system after the system is shipped from CyberPower; or accessories or parts that are not installed in the CyberPower factory. Monitors, keyboards, and mice that are included on CyberPower's standard price list are covered under this warranty; all other monitors, keyboards, and mice are not covered.

Please try contacting EVGA: 888/881-3842

Zakary Bruner

-Tech Support-

CyberpowerPC

Monday: 8am-5pm

Tuesday-Thursday: 6am-3pm

Saturday:: 6am-3pm

888/900-5180 Ext 152

-----Original Message-----

From: Kim Pestana

Sent: Thursday, May 07, 2009 9:55 AM

To: 'Kim P'; 'Zakary Bruner'

Cc: 'Raymond'

Subject: RE: From Cyberpower customer: Tech support need

-----Original Message-----

From: Kim P

Sent: Thursday, May 07, 2009 12:48 PM

To: 'Zakary Bruner'

Cc: Kim Pestana; 'Raymond'

Subject: RE: From Cyberpower customer: Tech support need

Zak,

I paid someone to check out the video card. Upon opening the case, and removing the card, we saw that the card was bent in one corner where the cards heat sink is. I took pictures with my cell phone. They are attached to

this email.

Someone had to HAMMER this into the motherboard because there is NO WAY someone could have done this by simply putting the video card into the slot.

I am very distressed that a company that I spent $3000.00 with would do this to me.

Please send me a video card that will work with the motherboard.Once I have the new card in, the computer tested, and everything is ok, I will send you back the original video card.Attached is also the order information, the motherboard specs I researched online for your review.

I appreciate your help!

Sincerely,

Kim P

-----Original Message-----

From: Zakary Bruner [mailto:[email protected]]

Sent: Saturday, April 18, 2009 5:53 PM

To: kimpxxx(((REDACTED FOR SECURITY PURPOSES)))

Subject: RE: From Cyberpower customer: Tech support need

Hello Kim,

This issue you are describing looks to be an issue possibly with the video card in the computer, if you are familiar with hardware in your computer then what I would have to recommend you do is remove the video card out of the computer and then put the video card back into the system. if it does the exact same thing, If you by chance have another video card you can try please use that or I see here that the motherboard has onboard video please remove the video card out of the computer and test only the onboard and see if the system still does the exact same blank screen and reappearing effect

to verify a bad card or not.

Kind regards,

--

Zakary Bruner

-Tech Support-

CyberpowerPC

Monday: 8am-5pm

Tuesday-Thursday: 6am-3pm

Saturday:: 6am-3pm

888/900-5180 Ext 152

-----Original Message-----

From: Cyberpower Tech Support [mailto:[email protected]]

Sent: Friday, April 17, 2009 5:27 PM

To: Zakary Bruner

Subject: FW: From Cyberpower customer: Tech support need

-----Original Message-----

From: Kim P

Sent: Monday, April 13, 2009 8:20 AM

To: Tech Support

Subject: From Cyberpower customer: Tech support need

(Invoice# 00546452)

(Order# 0003262)

I am having problems with my video display. It is going black and then shows the desktop then goes blank again repeatedly.I don't know how to fix the problem.I don't know if its my power supply, video card, or monitor or a

combination of some or all of them.

Please have someone call me from 8 am to 5 pm EST today, Monday, April 13th, or tomorrow 8 am to 9 pm EST at 941-922-8096.

I have written a nice testimonial for CyberPowerPC on your site and people have been emailing me about your company and I have told them good things. Please help me to continue to hold you in esteemed status.

______________________________________________________________________

IP: (deleted for privacy)

Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.8)

Gecko/2009032609 Firefox/3.0.8

Codewomansrq

SARASOTA, Florida

U.S.A.

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.