- Report: #287886
Complaint Review: D & S Giftware - Mookie Gifts - Columbia Missouri
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Author Confirmed
Why?
D & S Giftware - Mookie Gifts
503 E. Nifong Blvd #157 Columbia, 65201 Missouri, U.S.A.
Phone:
573-814-1760
Web:
N/A
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Business Rating:
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D & S Giftware Aka Mookie Gifts Do Not Order From This Company Columbia Missouri
I ordered a few items on 11/2/07 in hopes to have them before Thanksgiving when I was visiting my family in New York. I kept checking the order status - no updates. I e-mailed "Dan" to find out the status and even left a few voice mails - no response.
Finally, I sent an e-mail on 11/17/07 to cancel my order because I could not get a response from the company and I didn't know if my order was being processed, on back-order, or lost in cyberspace. Obviously, this company does not monitor e-mails or voice mails because they shipped out one of my items on 11/26/07. My credit card was also billed for the second item I ordered, however it has not been shipped yet according to their web site.
I placed 2 orders with this company on the same morning and sent an e-mail asking if they could be combined to avoid paying 2 shipping costs. They did send an e-mail reply agreeing to this request. However, my credit card was billed twice for shipping, and I haven't even received the 2nd item I ordered.
The item that I did receive was a "Born to Golf" coffee mug, and the letter f is not crossed in the word Golf, so I've tried contacting them for return instructions since there was no packing slip in the box. And once again, I cannot get ahold of a live person or get my e-mails returned, and they only give a 5 day window for returns from the time you receive it.
This company is the worst I've ever dealt with online. I know they have been reported to the BBB and have an unsatisfactory rating, and I wish I had known that before ordering from them.
To all those online shoppers out there, DO NOT buy from Mookiegifts.com. You may get ripped off, as I feel I did!!
Debbie
Sand Lake, Michigan
U.S.A.
Finally, I sent an e-mail on 11/17/07 to cancel my order because I could not get a response from the company and I didn't know if my order was being processed, on back-order, or lost in cyberspace. Obviously, this company does not monitor e-mails or voice mails because they shipped out one of my items on 11/26/07. My credit card was also billed for the second item I ordered, however it has not been shipped yet according to their web site.
I placed 2 orders with this company on the same morning and sent an e-mail asking if they could be combined to avoid paying 2 shipping costs. They did send an e-mail reply agreeing to this request. However, my credit card was billed twice for shipping, and I haven't even received the 2nd item I ordered.
The item that I did receive was a "Born to Golf" coffee mug, and the letter f is not crossed in the word Golf, so I've tried contacting them for return instructions since there was no packing slip in the box. And once again, I cannot get ahold of a live person or get my e-mails returned, and they only give a 5 day window for returns from the time you receive it.
This company is the worst I've ever dealt with online. I know they have been reported to the BBB and have an unsatisfactory rating, and I wish I had known that before ordering from them.
To all those online shoppers out there, DO NOT buy from Mookiegifts.com. You may get ripped off, as I feel I did!!
Debbie
Sand Lake, Michigan
U.S.A.
1 Updates & Rebuttals
frustrated customer
Sand Lake,Michigan,
U.S.A.
Items Received
#2Author of original report
Wed, December 05, 2007
I received the 2nd item of my order yesterday, but I still caution people on ordering from this company. It seems as if I am stuck with the Born to Golf coffee mug that is defective because I received no return e-mails or calls on return procedures. There web site claims that they accept returns with no questions asked, and to notify them before you send the item(s) back for instructions & a Ref Number. Without the number, they cannot accept your package. Returns must be done within 5 days from the time you received the package. The ironic part is that you can't get ahold of anyone to get this information. So the lesson I've learned from all of this is: 1. Check out a company with the BBB and other online resources before ordering from them. 2. If you order from this company, do not expect ANY customer service, meaning replies to e-mails, phone calls, and updates on the status of your order. 3. Do not expect delivery within 3-10 business days as stated on their web site (within 48 contiguous states). I guess they cover themselves by saying "most orders" will be delivered within this time frame. Order well in advance of when you need it! As for myself, I will not be ordering from this company in the future because there's too many factors that make it non-trustworthy.
