Complaint Review: D UNITED LOGISTICS MOVING & STORAGE INC. - Woodland Hills California

***This report has been truncated to fit the requirements of this website. Please contact in the event you want comprehensive accounts of all communication, filings and reports, as all has been documented.***

Contact- OCT. 2017 (Quote)

Booked Services- NOV. 2017  (With Barbara Kay)

Pick-Up- NOV. 2017 (74% INCREASE DIFFERENTIATION FROM QUOTE)

Delivered- DEC. 14, 2017 (28% BROKEN UPON ARRIVAL, 15% STOLEN/MISSING)

Contact- DEC. 14, 2017-E-MAIL- to DUnited "ATTENTION CLAIMS DEPARTMENT: I am horrifically disappointed in my experience with D-United Logistics. Having transitioned and relocated three times previously with other companies within the US, this is in no competition, the worst moving/transport experience I've had to date. The carrier left mere hours ago and already we're uncovering many damaged and ruined items/furniture/boxes. While I do know the statute of limitations for filing a claim I am unaware of your processing time for claims filed, so please respond to this e-mail with a TIMELINE FOR CLAIM PROCESSING."

Response- DEC. 20, 2017- E-MAIL from JAY V-"Hi ***, I hope all is well with you, sorry  for the late response  to your email, i will forward this email to our claim department, i like to thank you again ,wish you and your family marry christmas,and happy new year."

Contact- DEC. 21, 2017- PHONE

Response- DEC. 28, 2017-PHONE (Was told by Avery Grant *Administrator/Secretary, that Jay V who handles claims was "working on it." 

Contact- JAN 2, 2018-E-MAIL to DUnited "Hello Jay, I am following up on claims made for JOB*** I would love a status update and the following:

• Insurance company information
• Claim Number(s)
• Estimated time of response.

I understand we have just come out of the holiday season, but being that these losses were reported well before I would like to expedite the process now that all information has been received. Thank you in advance for your courteous and expedient response."

Contact- JAN. 4, 2018-E-MAIL to DUnited "Hello Jay, I have, again, gone days without receiving a follow-up on my attempted communication with you in regards to our filed claim and have CC'd several people to ensure the receipt is successful. According to the e-mail software I am using to track my e-mails to you, it is confirming successful receipt. I am using all reservation in not unnecessarily escalating this matter and am simply asking for an appropriate, professionally courteous response to my e-mail query. If you are too innundated with work please direct me to someone who can better assist in this matter, which I was told was your responsibility."

Response- JAN 4, 2018 from Avery Grant- "Jay is out of the office for the holidays-- a lot of has been moving slowly, but should be resuming now that the holidays are behind us. You should be receiving communication from someone by Monday. Feel free to continue to CC me in the event that you have not heard anything"

***No contacted was made from D United from January 4, 2018 to March 14, 2018. March contact wsa initiated by me.***

Contact- MAR. 14, 2018- EMAIL to DUnited "Hello, I am writing 4 months after the partial arrival of our cross-country move with D-United. I have not received correspondence from your department nor the insurance company in regards to an update about our claim. This timeframe is more than professionally sufficient to have received information from the insurance company in regards to our claim and next steps. Please respond to this e-mail with the following:

• Claim update
• Insurance Company contact information
• Claim date filed

Respond by Friday at 1:00 PM, March 16th, 2018."

Response- MAR. 14, 2018... "Hi ***,I hope this email will find you well sorry for the delay, please call our claim department at 877***,they will let you know what needed ,thank you again and have great day-Best Regards Barbara ."

Contact- MAR. 22, 2018 (Contacted "claims dept." which is their insurance company and not a dept. of their company at all. Was told companies do not file claims on behalf of the customer, that the customer has to.

THIS COMPANY SHOULD NOT BE IN OPERATION.