- Report: #572160
Complaint Review: Dade County Federal Credit Union - Miami Florida
Reported By:
Ximena -
Biscayne park, Florida, Virgin Islands (US)
Submitted:
Updated:
-
Author Not Confirmed
Why?
Dade County Federal Credit Union
1500 NW 107 Avenue Miami, 33172 Florida, United States of America
Phone:
3054715080
Web:
www.dcfcu.org
Categories:
Business Rating:
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Dade County Federal Credit Union DCFCU ABUSE THEIR CUSTOMERS Miami, Florida
MY HUSBAND HAS BEEN A MEMBER OF THIS CREDIT UNION FOR OVER 15 YEARS, WE HAD OUR UPS AND DOWNS WITH THEM, MOSTLY DOWNS BUT WE STILL HERE, WE SHOULD HAVE LEFT LONG TIME AGO!!! I WENT TO THE BRANCH IN HIALEAH ON FEB 11 2010, FL, I ARRIVED WITH MY INFANT SON AT 4:25 PM, AS SOON AS I GOT TO THE DOOR A WOMAN CAME RUNNING AND LOCK THE DOOR AS I WAS GOING TO OPEN IT, I SAID "EXCUSE ME WHY ARE YOU CLOSING IS NOT 4:30 YET, WELL MAYBE NOT IN MY WATCH BECAUSE SHE JUST LOOKED AT ME AND KEPT WALKING THE OTHER WAY. I WAS GOING TO MAKE A DEPOSIT, SO I HAD TO DO IT IN THE ATM MACHINE OUTSIDE OF THE BANK.
I GOT A COPY OF THE RECEIPT WHICH SAYS THAT MY DEPOSIT WILL BE AVAILABLE ON FEB 16, I WAS VERY EXCITED THAT WE WERE GOING TO BE ABLE TO MAKE THE REPAIRS IN OUR HOME SINCE THE CHECK WAS FROM A HOMEOWNERS INSURANCE CLAIM. THE NEXT MORNING I CHECKED MY ACCOUNT ONLINE TO MAKE SURE THE DEPOSIT WENT THRU AND IT WAS THERE WITH THE NOTE FROM THE BANK SAYING THAT $100 WILL BE AVAILABLE FOR CHECK WRITING ON FEB 12 AND THE REST OF THE MONEY AROUND $14,000.00 WILL BE AVAILABLE FOR CHECK WRITING ON FEB 16. I MADE SOME FUTURE PAYMENTS TO SOME CREDITORS TO BE PAID ON FEB 17, AND A COUPLE OF DAYS BEFORE THE 17 THE $29 OVERDRAFT FEES STARTED COMING 10 IN TOTAL. I CALLED THE CREDIT UNION TO FIND OUT WHAT WAS GOING ON, THE TELLER TOLD ME THAT THE CHECK THAT I DEPOSIT ON THE 11TH WAS NOT GOING TO CLEAR ON THE 16TH OF FEBRUARY BUT IN MARCH 01. I TOLD HIM THAT HAD TO BE A MISTAKE BUT HE WENT ON TO SAY THAT THERE WAS ABSOLUTELY NOTHING HE CAN DO FOR ME.
I WAS VERY UPSET AND TOLD MY HUSBAND TO CALL AND SPEAK WITH A MANAGER OR SOMEBODY ELSE BESIDES THE TELLER. MY HUSBAND WAS ABLE TO SPEAK TO A MANAGER AND AFTER A FEW PHONE CALLS AND MANY ARGUMENTS THE MANAGER OF THE CREDIT UNION SAID SHE WAS GOING TO CREDIT 3 OF THOSE FEES, AND TWO MORE THE FOLLOWING DAY, WELL WE DID GET $87 BACK AND NOTHING ELSE, HE CALL THE SAME MANAGER A COUPLE TIMES BUT SHE SAID THE ONLY THING SHE CAN DO FOR US IS TO MAKE THE FUNDS AVAILABLE RIGHT AWAY INSTEAD OF MARCH 1. SHE ALSO SAID THAT THE ATM MACHINE GIVES A DATE BUT THAT IS NOT THE CORRECT DATE THAT WE WERE SUPPOSED TO CHECK WITH THE CREDIT UNION TO FIND OUT WHEN THE CHECK WAS GOING TO CLEAR. I JUST CAN NOT BELIEVE THAT THIS PEOPLE ARE DOING THIS AND GETTING AWAY WITH IT, I DON'T KNOW WHAT ELSE TO DO, I AM THINKING ABOUT GOING IN PERSON TO ONE OF THE BRANCHES AND TRY TO RESOLVE THIS PROBLEM IN PERSON BUT I AM PROBABLY GOING TO WASTE MORE TIME. WE ARE DEFINITELY LEAVING THE CREDIT UNION THIS TIME, NO MORE ABUSE, WE ARE NOT GOING TO BE VICTIMS OF THIS THIEVES ANYMORE.
I WAS VERY UPSET AND TOLD MY HUSBAND TO CALL AND SPEAK WITH A MANAGER OR SOMEBODY ELSE BESIDES THE TELLER. MY HUSBAND WAS ABLE TO SPEAK TO A MANAGER AND AFTER A FEW PHONE CALLS AND MANY ARGUMENTS THE MANAGER OF THE CREDIT UNION SAID SHE WAS GOING TO CREDIT 3 OF THOSE FEES, AND TWO MORE THE FOLLOWING DAY, WELL WE DID GET $87 BACK AND NOTHING ELSE, HE CALL THE SAME MANAGER A COUPLE TIMES BUT SHE SAID THE ONLY THING SHE CAN DO FOR US IS TO MAKE THE FUNDS AVAILABLE RIGHT AWAY INSTEAD OF MARCH 1. SHE ALSO SAID THAT THE ATM MACHINE GIVES A DATE BUT THAT IS NOT THE CORRECT DATE THAT WE WERE SUPPOSED TO CHECK WITH THE CREDIT UNION TO FIND OUT WHEN THE CHECK WAS GOING TO CLEAR. I JUST CAN NOT BELIEVE THAT THIS PEOPLE ARE DOING THIS AND GETTING AWAY WITH IT, I DON'T KNOW WHAT ELSE TO DO, I AM THINKING ABOUT GOING IN PERSON TO ONE OF THE BRANCHES AND TRY TO RESOLVE THIS PROBLEM IN PERSON BUT I AM PROBABLY GOING TO WASTE MORE TIME. WE ARE DEFINITELY LEAVING THE CREDIT UNION THIS TIME, NO MORE ABUSE, WE ARE NOT GOING TO BE VICTIMS OF THIS THIEVES ANYMORE.
