Dale Parrish
Marietta,#2REBUTTAL Owner of company
Sat, November 23, 2013
First, I would like to thank you for your loyal patronage for 18 years. This posting may be four years after the fact, but I just recently found it. I saw many inconsistencies in what you were explaining in the events of the service call.
First off, when I looked at your unit the coil had been rusted. Unfortunately, many people think that their air conditioner is simply the unit outside and that is not the case. Most of the time when we look at the "air conditioner" we look at the air handler first because that is where the coil is located. The coil is what the air moves over in order for it to cool. The coil can get rusted because the freon will condense on the coil, which is why you see the condensation pipe run to the outside FROM the inside.
Also, you mentioned about a "part" that was possiby good, but did not mention what the part was. Also, the unit on the insude is not your "furnace". It is the air handler and also holds the coil. Since mobile homes usually do not run gas, you have a heat pump which is essentially and air conditioner which can run in reverse, similar to how window units work.
Also, your new service tech replaced your furnace? Sounds like he told you enough to get you to spend more than what I charged you.
If you could provide more details on what parts were used and exactly what your new tech replaced, it would shed more light to the readers.
However, after 18 years of loyal service, I find it strange that you wrote this article. I always go into a job and try to help the customer the best I can. I recall that you did not want the coil replaced at that time as you did not have the money. Anoter tech installing a furnace because you had no "a/c" is also puzzling.
If you had simply gotten a second opinion and brought your concerns to my attention, we could have rectified the situation.
In closing, If there is anyhting I can do to earn your business back, please call our office. I would be glad to speak with you personally and resolve your concers.