- Report: #656352
Complaint Review: Dan Dooley - Dublin Nationwide
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Author Confirmed
Why?
Dan Dooley
Dublin Airport Dublin, Nationwide, United States of America
Phone:
353 1 842 8864
Web:
Categories:
Business Rating:
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Dan Dooley Aer Lingus Vacation Store Horrible Experience and Scam Dublin, Nationwide
We received a Dan Dooley car rental as part of our Aer Lingus vacation package deal. Huge mistake. First, we waited an hour and a half for our rental. Next, the Dan Dooley representative was extremely rude and unhelpful. To make things worse, Dan Dooley charged us nearly $400 extra for the vehicle despite being completely prepaid as part of the Aer Lingus package. And the Aer Lingus Vacation Store (GCS Ltd, Sceptre Tours) customer service reps were no help at all with fixing the issue. Basically they said when dealing with Dan Dooley, you're on your own. The package deal is a huge scam. To top it all off, the car was absolutely disgusting. Not only was it old and run-down, but someone had gotten sick on the passenger side and the smell was still there. Avoid this company!!
1 Updates & Rebuttals
Customer Services Manager
Lynbrook,New York,
USA
Aer Lingus Vacation Store Customer Service
#2UPDATE Employee
Thu, December 23, 2010
Dear Client,
firstly, we apologize for the delay in our response. Secondly, we received no notification of this enquiry, otherwise wewould have responded sooner.
In order to review your reservation, please advise the reservation number, travel date and first3 letters of your last name. We would appreciate the opportunity toreviewthe record to resolve this matter.
Best Regards,
Aer Lingus Vacation Store
Customer Services Manager
