I received the product on a trial basis and it didn't work. It was for wrinkles and lines on my face, because I didn't complain, they sent me a new one and after arguing with them, I sent it back for a refund. It took me about 3 weeks to get it, so I called and complained and they said they had issued one. NOW I GET THIS collection letter, when called DAR Waterfront all they asked for was a payment. So I went on DAR Waterfront today and found put about all the fraudulent things they have done so I am filing THIS complaint