Complaint Review: DARIUS CORDELL - FRISCO Texas

Jennifer, You should have. Maybe you would have learned something. Again your typing is completely illogical. We don't play games for they arenot necessary. And you did receive a response from us.Better yet you confirmed it. Realize only one saying we got it was necessary. If you cant see that then you obviously chose to remain a loon and as we suggested need to seek better therapy. The dress comes lined. You did not ask for it to not be lined. You received what you asked for on your order form. Read what you signed. And grow up! You will be billed yet again for our time. You may want to actually read all of our email below as well asread what you signed again before you continue racking up a bill that you can legally be sued for....based on what you signed. Regards, JD _____ ----- Original Message ----- NOVEMBER.... Ashley, I did not even complete reading this absurd email it is unfortunate you didnot respond to my original email this would have all been avoided. When aclient does not receive a response on a product they order online it doespost the question " is this legitimate?". Any decent company would have responded, you play games and now from receipt of your email I know this is true. How old are you, you must be young. You dont know me at all the onlyrelation we have is a business one which Darius Cordell is shamefully poorat. I am returning the dress today, my credit card company is disputing yourcharges. The dress is white and lined- not what I ordered.. why line a jersey dress?? Sincerely, Jennifer ----- Original Message ----- Jennifer, Out of our 10 years of doing business...we have never had to say this to a "paying customer"... but you are a complete pain ..... Honestly if we had know you were this psychotic and so incredibly manic & intensely impatient... we would have never accepted your order. This behavior is annoying and completelyirritating. This is obviously an issue you need to work onintensely prior to getting married or else you will wind up like50% of Americans - in divorce. Obviously we have received all of your repetitive, unwarranted, and unnecessary correspondence.But note no reply from us (past what you had already received) wasever necessary which is why you did not receive one. Yousending usthese insane messages all saying the very same thing is extremelymanic. Clearly you are a very immature but more soan incredibly impatientperson which doesn't work well with us especially when we have already disclosed all the info you needed prior. Based on our last response to you.... there was no need for you to contact us at all unless the 12 weeks had passed. Therefore every bit of your correspondence was irrational,not well thought out and again unwarranted. After you said"ok" to our confirmation of your order..... you stillasked just 6 weeks later IF your order was being processed.....and then in yourvery same fax......you say JD confirmed my order was processed. That is just crazy. Then you asked what is the "approximate " date I will receive my dress.....but then in the very same correspondedyou mention....youknow it takes approximately 12 weeks to produce...(and 12 weeks had not passed) so again.....that is clearly just awee bit crazy. What makes it worse is that we had already told you....in our last email (of which you replied to and you faxed a copy of back to us)....."We have received your order with many thanks and will process it immediately."........"We will contact you again once your order is complete" How much more to the point could that be. Clearlyif we had not contacted you...then it should have been obvious....your order was not complete. So why ask how is it going.It was obviously going....or else we would have contacted you.....just like we said we would. That needed no explanation or further confirmations. Todemandcontact follow ups all through out a priceswas silly given our last response. You should have been able to figure out on your own with out handholding,special guidance and without any further explanation.... when "approximately 12 weeks" from the time you order would be. FYI - TODAY IS ONLY 9 WEEKS FROM THE TIME YOU PLACED YOUR ORDER!12-9 = 3 ......Clearly you can see how hasty you were. And to top it off this is for something that is to be worn in NOVEMBER.So you sending us these manic unnecessary emails starting on FEBRUARY 13........for an order that was only placed JANUARY 3 (just 6 weeks into the known 12 week process) was in our opinion again just crazy....but more so clearly not necessary! For instance go back and look at our last email....and then try and make sense of all the words you typed in all of thiscompletely unnecessary correspondence that you have repeatedly sent.Whatever you created in your own mind.....is an issue you really need to have addressed prior to getting married. Realize if you had not had the patience of a two year old ...then none of this (including our response) would have had to transpire. It was a waste of time and energy not only for us but for you as well. For again we had already told you (regarding your NOVEMBER wear date)that "We have received your order with many thanks and will process it immediately" so why ask or wonder....has it been processed (crazy). And again we had also already told you that...."We will contact you again once your order is complete".. That should not have been so hard for you. Since it was we highly suggest seeking better therapy prior to getting married in NOVEMBER. At any rate,you have apparently have forgotten what we disclosed on our site at dariuscordell.com/questions.htm dariuscordell.com/questions.htm> regarding "pricing disclosure". Nevertheless, just as disclosed on our site and on your order form you will be billed accordingly for all of this unnecessary drama, time spent, "excessive correspondence", "special assistance", etc... You also must have overlooked the fact that no where on your order form did you ever ask or request for your order to NOT be lined. You asked for "matte jersey" - period and that is what you received. But again try to have the sense to realize if you now don't want the lining then take it out. And it would be absurd for anyone to think that this would have been shipped in any thing other than a box. Making up a frivolous reasons (sour grapes) to want to try and return your dress(just because you are now bitter because you could not think for yourself and we would not entertain your madness) is a childish and non-validreason but more sothey are not within the terms you agreed to on your signed order form and cc auth form. So make note -a return will never be authorized, granted or accepted. Bottom line...you have received exactly what you ordered on your order form....and it was obviously received by you within the time frame that was disclosed. Soyou can call your credit card company and dispute all you want....it does not and will not change what you have signed. Sobefore you make an even bigger fool of yourself....you may want to actually read all of the contractual forms you signed again to see that rather we responded to your insanenessor not, regardless of what you now say you wanted, regardless of how the item was shipped...and no matter if you agree with our fees or not...it is what it is, you agreed to our terms and signed the forms showing that fact....so, realize you have no recourse regarding those things - regardless. Once the item was requested by you....you legally have to pay for it. And once you take up our time for any reason we can bill you for our time and you will pay for that time. You signed a legal contractual document that outlined the conditions of sale - twice. So before you make any more illogical statements and before you incur any further charges from completely wasting our time......you may want to have your "fianc" read those signed forms to you so you can understand and comprehend what they mean. Regards, Ashley _____ ----- Original Message ----- From: Jennifer Dear William, Please update me with the status of my order. I have been calling andemailing for over two weeks and no one has responded. I just would like to know my gown is in process. Thank you! _____ ----- Original Message ----- From: dariuscordellQuestions: I have been calling and emailing Darius Cordell for two weeks requesting a status of my order with no response. I placed my order on Jan 3rd for my bridal gown item 1114LS in matte jersey. Please advise to the status of my gown. I called my credit card company and you did charge my account for $300.00 on Jan 3rd so at least I know it was processed but I would like a approximate shipment date. I think it is poor service not to respond to a paying customer. Jennifer ----- Original Message ----- From: Jennifer Dear Customer Service, It has been 2 weeks that I have tried to contact you regarding the status of my order. I am becoming concerned that this order was neverprocessed by you since I am not receiving any response either via email or phone. This gown is to be worn for my wedding and would like to know it is in process I do not like having to send multiple emails and calling numerous times and being a bother but I am getting no response. Please contact me at xxxxx or reply to my email or I will need to contact my credit card company to investigate this charge. Jennifer _____ Please advise to the status of my gown and a approximation of when it will be completed. I have called and left messages and I haven't heard back from anyone. I know it usually takes 12 weeks to complete but I would like to know how it is coming along. Thank you! Jennifer _____ ----- Original Message ----- From: Jennifer Darius Cordell Customer Service, Please advise to the status of my gown and a approximation of when it will be completed. I have called and left messages and I haven't heard back from anyone. I know it usually takes 12 weeks to complete but I would like to know how it is coming along. Thank you! Jennifer _____ ----- Original Message ----- From: Jennifer Sent: Monday, February 13, 2006 9:35 AM Dear Customer Service, I was wondering if you have a approximate date when my dress will be complete. Thank you! Jennifer _____ ----- Original Message ----- From: Jennifer Sent: Tuesday, January 03, 2006 9:41 AM Thank you! _____ ----- Original Message ----- From: Darius Sent: Tuesday, January 03, 2006 9:10 AM Jennifer, We have received your order with many thanks and will process it immediately. We will contact you again once your order is complete. Thanks Again, JD _____ ----- Original Message ----- From: Darius Sent: Monday, January 02, 2006 11:25 AM Jennifer, The base price for each style are.... 1114ls $550 2229 $770 As mentioned on our siteregarding,.... " Fabric Details " - "All of our designs can be made in any fabric that you request on your order form." " How To Order All other info you need will be conveniently found at dariuscordell.com/questions.htm CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.