Complaint Review: Darkstar Communications (Nobis) Technology LLC - Illinois Internet

This is a perfect example of someone reading through the terms of service during the signup process and then complaining about them because they can't do things "their own way" While i did not deal with this particular client personally, the complaint is obviously a false one. Tickets: Our support guidelines state that client's must login to the support center to submit, view and respond to support requests. This accomplishes a few things for the client, and for us. 1. Logging into the support center verifies the client's account. By logging into the support center the client is using their account's registered email address and their account's master password, when they login we are able to track the account via their login information. 2. Logging in provides security for the client's account. Only the account holder should know their login details to the support center, when the client logs in, we are assured (as best as possible) that we are in fact dealing with the account holder. Email headers, and return addresses can be and have been forged in malicious attempts to make changes to a client's account via an email request. 3. Logging into the support center ensures communication. Logging into the support center ensures that not only do we see the client's request, but that the client also sees our responses. Too often overly aggressive spam and bulk filtering rules trap legitimate communications in an effort to "protect" users from spam and bulk emails, and while we do ask that clients add the "darkstarllc.com" domain to their whitelist, or safe sender's list, every week someone will tell us "I found it in my bulk folder", or something similar. Suspended Service Charges: Our terms of service specifically state that this is a subscription based service, when you don't request cancellation, and don't pay your bill, your access to the service is suspended, but the service is still there, and it still costs us $ for it to be there. Pretty simple right? the 45 Day Guarantee: quoted from https://www.darkstarllc.com/legal/terms-of-service/ 45 Day Money Back Guarantee: DarkStar Communications offers a 45 day money back guarantee, if at anytime you are having issues with your service within 45 days and our staff members are unable to resolve the issues with your service we will gladly refund your sign up amount. Clients understand that they must work with our company to attempt to resolve any issues which they are having. Clients who state they are not having issues and simply would like a refund will be refused. This protects us from clients attempting to fraudulently use our service and gaining a refund without a reason that is valid in the eyes of DarkStar Communications. Please note that our guarantee does not apply to foreign locations where we cannot control the quality of the network. Game server sign ups can be refunded for any reason within 5 days but the customer will be charged a $20.00 cancellation fee. No where in there does it specify countries, nor is there anywhere in there that says we would not help a client try to resolve an issue. Quote (including typos)"There Terms have hidden aspects that there main page doesnt" Of course our "Main" page doesn't have the entire terms of service written there, if it did, there wouldn't be any room for anything else, but the claim that anything is hidden is an obviously false one as all clients read the terms of service BEFORE they sign up just like you did..... right? Darkstar Communications has been in business for over 6 years now, if we treated clients in the manner described in this complaint, we simply would not have been. All parties are welcome to visit us at http://www.darkstarllc.com, sales inquiries can be sent to [email protected], our terms of service are located at https://www.darkstarllc.com/legal/terms-of-service/ and we have many tutorials located at http://support.darkstarllc.com/index.php (In the KB section) I do hope this response sheds some light on the issue