Complaint Review: DaVinci Virtual Office L.L.C - Toronto Ontario

Anyone considering using this company should pay attention to the trouble we've been having with them. This should be a lesson to all about what Davinci thinks about customer service.

True - We did sign a Contract with Davinci for a local number for my business.

True - A local number was not provided as advertised, (they have actually admitted this in print) and they now blame the customer for this point. Perhaps Davinci should do their due diligence before saying they can provide a service when, in fact, they cannot. So the warning here is that Davinci does not care whether or not a phone line is local or not, just blame the customer and / or the provider they bought the number from.

True - I indicated that because they did not provide what they advertise I held them in Breach of their Contract and expect no further billings from them.

True - Davinci kept billing my wife's credit card after clearly being told not to and that we would not accept these charges.

We have since been contacted by "Marketplace", (a television show here in Canada), who have expressed an interest in speaking with us further about our experiences with this company. 

Additionally, we have spoken with a representative in the Government of Canada, Competition Bureau - Misleading Advertising and Labelling department. We believe Davinci Virtual Offices have contravened the Competition Act.

In Canada the misleading advertising and labelling provisions are enforced by the Competition Bureau prohibit making any deceptive representations for the purpose of promoting a product or a business interest, and encourage the provision of sufficient information to allow consumers to make informed choices. 

We will provide everyone here with regular updates on how this is progressing...

 To Whom It May Concern:

This client signed a proposal on 4/3/2012, stating that they agreed to our terms of service. They requested a local number, which we provided. They also turned in a notarized government postal form 1583 along with 2 forms of ID. Davinci Virtual provided all services per the contract. Unfortuantely, the client's direct phone provider charged long distance fees, which is outside of Davinci's control, and has nothing to do with Davinci's level or service or contract terms. Although this was not Davinci's fault, we offered to provide a full refund as well as immediate cancellation of the phone service. This email was sent to the client on 4/20/2012, which we received no further response from the client.

Dear __,

I am more than happy to cancel your phone services immediately and refund back all charges associated with this service. The location services will stay active. I hope this solution resolves your issue.

Please let me know if you have any further questions.

Best,

Coco Quillen

I was very clear that the location services would stay active and to let me know if they had any further questions. Since this email was sent, the credit card on file also declined twice, which was resolved by the client both times and updated payment was made. Then, in April 2013 we were finally notified that they apparently did not want to move forward with the location services a year ago. We have since cancelled the account immediately, but we are not able to issue a refund for an entire year where services were provided.

If the client would like to discuss further they can contact me anytime.

Sincerely,

Coco Quillen

VP of Operations

877-693-2846 Phone

801-990-4252 Fax