• Report:  #1869

Complaint Review: Days Inn - Nationwide

Reported By:
- Cape May, NJ,

Days Inn
[email protected] Nationwide, U.S.A.
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It all started on 2/8/2000, when I found the Days Inn, Singer Island, Florida on the internet. I called to make a reservation for two and spoke with Myrlene. I had asked for a non-smoking room because my partner has asthma and alergies. I was told that when I arrive, I would be given a non-smoking room. Upon arrival, no non-smoking rooms were available. I had to settle for a smoking room which caused some breathing problems for my friend. Our room wsa not cleaned, towels replaced, beds made up, trash emptied until normally 9-9:30PM. Almost every evening, I had to call the front desk and ask for housekeeping to come bring us fresh towels and make up the room. One of the two times, that the rooms were finished before 6:00PM. I had to go down to the front desk and ask for toilet paper and tissues. The tissues were definately needed because my partner was sneezing and weezing from the room. Another time, when we came back from the beach, we discovered that we were locked out of our room. The security latch locked by mistake from inside the room. I went to the front desk (Myrlene again) and explained what happened. She beeped the maintanance person and I was told she would sent him up to our room. Approx. 1/2 hour went by and nobody come up to let us in the room. I gain went downstairs to the front desk and was told the maintanance person did not call back and that they would try again. I went back up to the room, waiting patiently outside, for another 1/2 hour and still nobody come to get us into our room. By this time, I was very upset about the situation and went down to the front desk again. I told the desk clerks that they need to either go find the maintanance person or they better contact somebody about getting my into my room. One of the desk clerks went looking for the maintanance person. I returned up to my room, still waiting outside on the deck. After about another 1/2 hour, I went back to the office and was told they could not find the maintanance person or could not reach anybody with authority about gaining us access to the room. I said "And what am I suppose to do, just wait outside of a room I paid for?" Myrlene told me that it was not her problem, she just worked the front desk and could not do anything about it. I told her maybe I could break the pins on the security latch with a hammer. I asked her if she had a hammer and she told me that she did not have one. She did say that I was more than welcome to help myself to the maintanance room to see if anything there could help me get into the room. Upon arrival to the maintanance room, which I discovered was wide open, all lights on and the maintanance persons beeper on the desk(no wonder nobody could reach him, he was out goofing off). I found a hammer and hacksaw, took them up to my room and had to hacksaw the security latch off the door to get into my room. This entire episode took approximately 2 hours, which caused me to miss dinner reservations with friends that live in Jupiter. After gaining access to the room, I went back downstairs and put the security lock, hacksaw and hammer on the desk and told the clerks that I gained access to the room. At that time, Myrlene was on the phone with a manager. When I got back to my room, the phone rang and it was the General Manager, Cynthia calling to find out exactly what happened. I explained the situation and she asked me if the room was secured. I told her it was, except for the security latch was now missing. She apologized for the problems and told me they were having major problems with the help. (as a paying customer, that's not my problem). She also told me that the maintanance department would be up to fix the lock so my room was fully secured. When I checked out approximately 6 days later, guess what? The lock was never fixed and I never heard from Cynthia again. Also, during this 2 hour ordeal, there were other guest in the lobby looking for the maintanance person and complaining about the rooms not being clean. They had customers walking in off the street at 9:00PM, wanting to rent rooms and were told there were no clean rooms available and it would be about 2 hours before anything would be ready. Besides this, the ice machine on our floor only worked 1/2 the time, the hot tub didn't get hot all the time, we had to share chairs on our deck and around the pool area with other guest(limited seating). To top everything off, upon checking out, I was given my receipt, never asked if I enjoyed my stay or even told "thank you for staying", basic words I learned when I was 2 years old. There internet site on travelocity.com said they had a lounge and I-Hop Restraurant, which they have neither. The entire stay was unbelieveable. I never stayed in a hotel/motel and heard so many guest complaining about the services. I never seen such a mis-managed operation in my lifetime. I expect re-imbursement for my inconvenience and for the Days Inn not providing basic services that are expected when paying for a hotel/motel room. I did e-mail and they said they would look into it and contact me. It has been over a week and I have not heard from anyone. You can contact Judy Fairchild at [email protected]. I hope you can help. Thank you.

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