- Report: #542657
Complaint Review: DAZZEL SMILE - SMILEBRITE - Orem Utah
Reported By:
MWeyer -
Rogers, Arkansas, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
DAZZEL SMILE - SMILEBRITE
51 West Center Street #201 Orem, 84057 Utah, United States of America
Phone:
Web:
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DAZZEL SMILE - SMILEBRITE Dazzle White A representative from the SmileBrite company called a few days after I got the product. I told the guy on the phone I did not like the product and not to charge me for it but they did anyway. Orem, Utah
I purchased a sample product from DazzleWhite/Smile Brite. I was contacted by a representative a few days after receiving the product.
I told the guy on the phone I did not like the product and not to send me anymore and not bill me for it because I was still in my trial period.
They guy would not quite stop trying to get me to buy another product of it's type.I got very mad at him on the phone and demanded no more products and not to charge me.
The company DazzleWhite/SmileBrite still billed me for products after I told them I was not satisfied with their products and got a confirmation number of the cancellation.
1 Updates & Rebuttals
Leonardo Smith
SMITHTON,Illinois,
United States of America
Dazzle White
#2UPDATE Employee
Wed, January 13, 2010
Hello,
If there was some confusion regarding your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers. The terms and conditions of our offer are very visible on the order page, they are stated on the order where you confirm the order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can do be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every days of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro/contactus.php and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern.
Thanks,
