- Report: #493405
Complaint Review: DAZZLE SMILE DAZZLE SMILE PRO - Internet
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DAZZLE SMILE DAZZLE SMILE PRO
www.dazzlesmilepro.com Internet, United States of America
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DAZZLE SMILE, DAZZLE SMILE PRO Dazzle Smile Dazzle Smile - Intentionally misleading at the very least. Make you think you only have to pay for shipping, then you discover you're being charged a whole lot more. Internet
This was at the very least intentionally very misleading.
They very cleverly lead me to believe that all I had to do to get a sample was pay for shipping. Their receipt even showed the price for the product to be "$0.00," and a "GRAND TOTAL" which reflected only the cost of the shipping. Then, I checked them out online and doscovered that it was a scam. I immediately called to cancel my order, and was told that my order was cancelled but that I would be charged $79.91 for the trial sample (in other words, they were planning to keep sending me this stuff and charging my credit card). The trial sample could not be cancelled because (gee, wouldn't you know it) that order was automatically generated by computer. This was all within no more than five minutes of the order being placed!
I was told that the only way to avoid being charged the $79.91 was to return the trial sample to Des Moines, and that if it was received and processed by their warehouse within 20 days I would not be charged. I mailed it back today. We'll see what happens.
1 Updates & Rebuttals
Gemma R.
Las Vegas,Nevada,
USA
Hello,
#2
Thu, September 17, 2009
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 60-day guarantee and will continue to do so.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Thanks,
