- Report: #525872
Complaint Review: DAZZLE SMILE DAZZLE SMILE PRO - Internet
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Author Not Confirmed
Why?
DAZZLE SMILE DAZZLE SMILE PRO
Internet, United States of America
Phone:
8669892686
Web:
DazzleSmilePro.com
Categories:
Business Rating:
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DAZZLE SMILE - DAZZLE SMILE PRO - DazzleWhite Pd for sample Oct 15 by CC, charged again for same sample $96.98 on Nov.5, and another charge $95.12 on Nov.12 - not received. Internet
I received an email from DazzleSmilePro to get a free sample, only to pay for postage which turned out to be $13.85 and not $1.99 as advertized, since I live in Canada and had to pay international postage.
When I became aware of charges on my mastercard, I tried to phone the number listed for several days, but got a message, "I cannot call the number from Canada". I goggled Ultifreshwell, the company that made the charge, but didn't get the right phone nymber as all I got was a click and no one answered.
I am stuck with 2 additional charges on my credit card showing as coming from Ultifreshwell:
November 05'09 for $96.98 Canadian and November 12'09 for $95.12 Canadian.
When I finally got to talk to the company, I was told I had to pay for the FREE sample, and that was my charge of $96.98. Then my charge of $95.12 was for more product I didn't want, have never received, and will have to send back if I receive it. Now I have to spend money on postage to return something I didn't want in the first place, but was told I had to cancel before Nov. 15. I certainly would have, had I been able to track them down sooner.
If the company is trying to get customers, they should be fair about things. I have had to cancel my credit card so no more charges come off. This has been a big inconvenience for me. I'd like to see both charges be refunded as I paid for the shipping Free sample, and that is all I was expecting to pay...this is a big rip-off!!
2 Updates & Rebuttals
Arsen
sun valley,California,
United States of America
Same thing happen to me.
#2Consumer Comment
Sat, December 12, 2009
They are bull they did the same thing to me. call your cc company and file a dispute and you will get your money back.
Miriam.Hudson
New York,United States of America
Hello,
#3UPDATE Employee
Tue, December 08, 2009
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Thanks,
