- Report: #496226
Complaint Review: DAZZLE SMILE DAZZLE SMILE PRO - Internet
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DAZZLE SMILE DAZZLE SMILE PRO
dazzelsmilepro.com Internet, United States of America
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DAZZLE SMILE, DAZZLE SMILE PRO pristine health, elitepack, insider secret tips, kitaccess, comprehensive weight loss Mislead, hide, shady, robbed, thieves, greedy, Internet,
Stupidly I trusted the Dazzle White company's ad to be legit. What I fool I was.
I ordered this crap product based on its trial offer of $4.95. Did not see the arm length policy that came with it and trusted it would be a one shot deal unless I actually liked the product. Oh how wrong I was. I ordered the product on August 18, 2009 and received it in the mail a week later. Tried it for about 8 days and saw ZERO results and it made my teeth sensitive. Stopped using it and due to other more important things in life totally forgot about it until I looked at my checking account online and discovered a charge on Sept 10th for $79.28 along with a "International fee" of $.63. I almost had a heart attack!
I searched for the trial offer receipt I had in my e-mail and looked for some direction. I did find a customer service number that was attached for "any questions". When I called I was told I was supposed to call to cancel the order. Not that the receipt I received ever mentioned that fact anywhere on it. I ever recall looking at the paperwork when I first received it and nowhere on it did it say you had to call to cancel. Again, dummy me. So I did cancel and was told I could send the product back for a refund. It is in the mail as we speak. Unfortunately I do not have the packaging the product came in anymore so I am sure they will not give me a refund.
In the meantime I have been charged 2 more times for other stuff I never received or even realized I ordered. Sept 13th I was charged $6.21 ($.05 fee) for something called Insider Secret Tips - was told it came in my e-mail. I do not recall ever seeing it and most likely it went directly to spam. Had to call Dazzle junk and they gave me a separate number to call to cancel that so-called "membership". Today I went to check my account and here we go again. This time it was for $8.53 (plus $.07 fee) under something called kitaccess ??? Called the Dazzel theives again and was given 2 differerent numbers to call a place called Comprehensive Weight loss. I know I never received anything from this place so what the heck are they charging me for ? The Dazzle service rep said that when you order the trial product you supposedly click on these things to receive them. Whatever. So I had to call 2 seperate numbers to cancel whatever this is and don't you know I spoke to the same woman twice ! Rachel - I know you answered both lines ! What a total scam - especially when the first thing they tell you is they have gone ahead and cancelled your membership - even before I asked anything !
OMG - I feel like a total idiot. I asked Dazzle if there was anything else I need to do or call to cancel anything else. He claimed that was it. I am thinking of cancelling my debit card to make sure I do not receive any more fraudulent charges. This is the best scam out. Beware !!!
2 Updates & Rebuttals
Janet
Stone Ridge,New York,
United States of America
Pristine Health a scam
#2Consumer Comment
Wed, December 02, 2009
I also ordered the tooth whitener and nowhere did it say that I would be charged monthly except in the material that came with the order. I cancelled on the phone and sent the item back canceling it in writing as well. Then I was charged 87.62 on my credit card. I also will be canceling my card and making a report to The Attorney Generals office. This is a scam!!
Gemma R.
Las Vegas,Nevada,
USA
Hello,
#3UPDATE Employee
Wed, October 07, 2009
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the left of where your credit card information was entered. There is also a link at the bottom of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site. You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 1-866-989-8944 and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Thanks,
