- Report: #512881
Complaint Review: Dazzle Smile Pro - Internet
-
Author Not Confirmed
Why?
Dazzle Smile Pro
Internet, United States of America
Phone:
866.825.74
Web:
www.dazzlesmilepro.com
Categories:
Business Rating:
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Dazzle Smile Pro Health Smile, Pristine Health Not ver Dazzling... Internet
I was reading the Ripoff Report and ran across a posting where a consumer's bank account had been debited even though she had cancelled her membership and it seems that she had given up.
I just wanted to respond because the same thing happened to me today. I had $87.62 withdrawn even after cancelling my membership. This is at least the 3rd phone call to them because I wanted to verify that my membership had truly been cancelled. I called them on the 10th, 15th and then today the 21st. Each time prior to today I been assured that it would be cancelled. I spoke with another customer service representative today and was given a cancellation/credit number. I should have the amount debited within 3-5 business days. The customer service representatives have all been very nice and patient.
I feel confident because I had ordered another dental whitening product from another company and it was all the very same process. I DID receive my credit back and am confident that it won't happen again. If you are having this problem with Dazzle Smile (gel pen) call Dazzle Smile: Bank withdrawals (Healthsmle) (PristineHealth)No connection to Pristine Health...by the way 866.825.7477. Keep good documentation.
You will need to just give them either your phone number, street address and name. Tell them it is for the Dazzle Smile (gel pen) Give yourself a bit of time on the phone and it should be all cleared up.
Most important! Keep your phone numbers for Dazzle Smile and Cleanwhites separate. Cleanwhites: (Healthclns) 866.878.1512
I just wanted to respond because the same thing happened to me today. I had $87.62 withdrawn even after cancelling my membership. This is at least the 3rd phone call to them because I wanted to verify that my membership had truly been cancelled. I called them on the 10th, 15th and then today the 21st. Each time prior to today I been assured that it would be cancelled. I spoke with another customer service representative today and was given a cancellation/credit number. I should have the amount debited within 3-5 business days. The customer service representatives have all been very nice and patient.
I feel confident because I had ordered another dental whitening product from another company and it was all the very same process. I DID receive my credit back and am confident that it won't happen again. If you are having this problem with Dazzle Smile (gel pen) call Dazzle Smile: Bank withdrawals (Healthsmle) (PristineHealth)No connection to Pristine Health...by the way 866.825.7477. Keep good documentation.
You will need to just give them either your phone number, street address and name. Tell them it is for the Dazzle Smile (gel pen) Give yourself a bit of time on the phone and it should be all cleared up.
Most important! Keep your phone numbers for Dazzle Smile and Cleanwhites separate. Cleanwhites: (Healthclns) 866.878.1512
1 Updates & Rebuttals
Cathy Thompson
California,United States of America
Hello,
#2UPDATE Employee
Mon, November 16, 2009
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Thanks,
