- Report: #495538
Complaint Review: Dazzle Smile Pro - Internet
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Dazzle Smile Pro
www.dazzlesmilepro.com Internet, United States of America
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Dazzle Smile Pro Ultifreshwell Fraudulent use of credit card information Internet
About two months ago I purchased a free sample of DazzleWhite teeth whitening product. There was a minimal postage cost. Today I discovered that they have debited my account on two occasions for a total of AUD120.00. I had to cancel my credit card to stop any more debits. I called DazzleWhite and I told them that I have reported the transactions to my bank's fraud department. DazzleWhite said they will refund my money but I won't hold my breath. I also lodged a complaint with the FBI as a DazzleWhite office is in the USA. The main office is located in Cyprus. If anyone else has been cought out by this fraud please complain to the FBI. The more complaint the more chance of action.
1 Updates & Rebuttals
Gemma R.
Las Vegas,Nevada,
USA
Hello,
#2UPDATE Employee
Wed, September 23, 2009
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 60-day guarantee and will continue to do so.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Thanks,
