Complaint Review: Dazzle White Dazzle Smile Pro - Davie Florida

Like most people I usually put faith in human nature,

I signed up for what i thought was a sample of Dazzle white teeth whitener, I only wanted to give it a try!!, instead i was not sent the "sample" and subsiquently billed to my credit card 2 lots of $96.60 canadian for a product i had not recieved.

I called the company to find out why i had been billed and requested my money back!their reply was that i return the product for a refund, I informed them i cannot return what i have not recieved!

I contacted my visa company who have credited me 1 lot of 96.60 I had to allow these guys 30 days to deliver before my other charge could be credited, I was so livid at the scam i chose return the product (when it finally arrived) for a REFUND.

Now i have dicovered another charge to my visa for 26.12 canadian, I informed Visa I had not authorized this, they gave me a contact number of the company charging me, it turns out they are related to Dazzle white and that Ihad been signed up for an on line weight loss program!!!!?? 

I only wanted a teeth cleaning sample!!  I have had to cancel my visa card as I do not know how many other 3rd party companies Dazzle white has passed my number on to.   

Do not be fooled by the employee comments on this site!!! they know exactly what they are doing when they con you,

Since last reporting on Dazzle White and their misleading or (very scrambled) worded ordering process. My bank had contacted the Co. to get my refund. The banker asked for a refund on the cancelation # I had 2wks recieved previous. As of now I am waitng for the refunded payment to hit the bank and will respond to this report in 10 days which will mark a 2wk waiting period. Im not in anyway stating that I agree with Dazzle Whites practices but I will at this time give them the benefit of the doubt in hopes of a refund. If the refund is as speedy as the the debit they attached to my account I will be more than willing anounce it on this web site. We shall soon see if Dazzle White can some how reclaim some Fair Practice Honors on my behalf.      Thank You

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,

Since first reported on 11/19/09 I have been trying to follow the bogus tooth whitening companies ripping of smart trusting people in this awefull economy. It appears that they CHANGE their NAMES frequently so new buyers beware. I also used my AVG search while looking for the same scam and never found one which included anything FREE. The sites I visited offered products along with pricing and return policy. I wish I would have used my AVG search prior to falling victim to these online money preditors and suggest installing any form of AVG. If doing so please only download from their site. Sincerely, ET