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  • Report:  #525244

Complaint Review: Dazzle White - Dazzle White Pro - Clean Whites - Internet

Reported By:
Karen - Rosemount, Minnesota, United States of America
Submitted:
Updated:

Dazzle White - Dazzle White Pro - Clean Whites
3 Athinodorou Street, 2025 Dasoupoli Internet, United States of America
Phone:
1866528621
Web:
www.premiumwhitepro.com
Categories:
Tell us has your experience with this business or person been good? What's this?

I ordered the trial offer from Premium White for a very reasonable shipping rate.  I didn't realize I was entering into an ongoing contract which would cost me over $90 per month.  Now I must return the trial package at my expense for shipping package back. 

Fortunately my Visa Credit Company Fraud department contact me immediately. 

 Beware of this company.



5 Updates & Rebuttals

jason gladstone

United States of America
Hello,

#2UPDATE Employee

Thu, January 14, 2010


Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,


Karen

Rosemount,
Minnesota,
United States of America
Beware of PREMIUM WHITE OFFERS

#3Author of original report

Sat, December 12, 2009

I have returned my unused trial package of Premium White which I also needed to pay to insure the package for $87 and ask for proof that my package is received.  Hopefully, I'll receive my refund.  BEWARE OF THIS COMPANY!!!  I'm out at least $10 shipping and return and hope to receive $87 refund on my FREE TRIAL "MEMBERSHIP".  This company should not be allowed to operate!!  I will be more careful of any free offers in the future.  In this case if it seemed too good to be true it was!!!


Miriam.Hudson

New York,
United States of America
Hello,

#4UPDATE Employee

Wed, December 09, 2009


Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,
                   


LindaCossitt

United States of America
Hello,

#5UPDATE Employee

Mon, December 07, 2009

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8949 and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: [email protected]

Your satisfaction is our number one concern,

Thanks,


LindaCossitt

United States of America
Hello,

#6UPDATE Employee

Mon, December 07, 2009

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,

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