- Report: #510010
Complaint Review: DAZZLE WHITE - Internet Internet
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Author Not Confirmed
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DAZZLE WHITE
Dazzlewhite.com Internet, Internet, United States of America
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DAZZLE WHITE Dazzle White smile Wouldn't cancel order, 2 hrs. on phone, charging acct. w/o authorization, lying, wouldn't put supervisor on phone Internet
Tried cancelling immediately after placing order, realizing I was now signed up for some monthly program. Dazzle White would not cancel saying the order was already placed.
Wouldn't let me speak to a supervisor. They have charged my acct. without my authorization 8 times (including one for $49, another for $79) in 2 weeks while telling me by phone that they had cancelled my future orders. I have returned the products I did not order plus the 2 samples. They issued return authorization slips via e-mail through UPS. I mailed 2 boxes back the same day they issued the returns. Next day, they charged my acct. $6.99 twice and I don't know for what.
This is a dangerous, deceptive company and I am so sorry I got involved for some cheap, little sample. My bank advises cancelling my account but then how will I get my credit for the returned items?
A real mess!!!!!
2 Updates & Rebuttals
Tammy Lance
CARLINVILLE,Illinois,
USA
Hello,
#2UPDATE Employee
Tue, October 27, 2009
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .he terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the bottom of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Thanks,
Bobbie Miller
Kitchener,USA
Hello,
#3UPDATE Employee
Tue, October 27, 2009
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .he terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the bottom of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Thanks,
