- Report: #539332
Complaint Review: Dazzle White/Dazzle Smile - Des Moines Iowa
Reported By:
Mark -
Rome City, Indiana, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Dazzle White/Dazzle Smile
Army Post Distribution Center Army Post Rd Des Moines, 50321 Iowa, United States of America
Phone:
888-591-2190
Web:
www.premiumwhitepro.com
Categories:
Business Rating:
(0)
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Dazzle White/Dazzle Smile Dazzle WHite RIp Off Fees and Cancellation Des Moines, Iowa
After trying the product and thinking it was done with, I received a credit dcard statment saying that I was being charged 87.62 for this product. They also say they sent additional products for another 87.62 which have never arrived!
They claim that it was mentioned in their terms and conditions but I have not found any evidence of this. I did receive a cancellation n umber from the company but only after they have now charged be twice for a product which was supposed to be 1.95!
1 Updates & Rebuttals
Raphael
newyork,Alaska,
United States of America
Hello,
#2UPDATE Employee
Fri, January 08, 2010
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Thanks,
