- Report: #503750
Complaint Review: DAZZLEWHITE PRO! - Des Moines Iowa
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DAZZLEWHITE PRO!
PO Box 10276 Des Moines, 50381 Iowa, United States of America
Phone:
8889485508
Web:
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DAZZLEWHITE PRO! Vibrant Healthy Smiles Healthy Smile Access Dental Dazzle Smile Pro Dazzle Smile USA Rip-OFF! Charged my account w/o my consent! Des Moines, Iowa
I ordered the free trial, not realizing I would still need to pay $79.28 if I use just the trial. As soon as I realized this, which was on the day I received the trial, I called and canceled future shipments and said I would return the unused product immediately, which I did. Then, I got a charge on my account of $48.92 from AccessCleans, another DBA for DazzleWhitePro. When I called to inquired, I was told there must have been a glitch in their system, so they sent me the dental trays and charged my account for this unordered product without my authority. I was so angry and told them I wanted my refund immediately and I had better not be charged one more thing from there company. They told me it would take 5-10 days to process a refund. They did process the refund in about 4 days; however today 10/3, we noticed another charge from HealthSmile, still another DBA for DazzleWhitePro. Oh my gosh!! I called and told them I had sent back their trial a long time ago and had canceled all further orders. Sergio, their csr, ask if I had a shipping return receipt, which I did, and gave him the number. He looked it up and said he would issue a refund within again, 5-10 days. I asked when they had received the product back from me. He said 10/21/09. This was nine days ago. So, why did they still bill my account?? He said because it takes up to 10 days to process in their warehouse. Okay, now they have pushed me too far. I did everything not to be charged and they received their product in plenty of time. They even charged me for a product I never ordered. My question is how can they get away with this??
1 Updates & Rebuttals
Gemma R.
Las Vegas,Nevada,
USA
Hello,
#2UPDATE Employee
Tue, October 06, 2009
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 60-day guarantee and will continue to do so.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Thanks,
