- Report: #496399
Complaint Review: DazzleWhite Tooth Whitening - Internet
Reported By:
barbw -
Courtenay, British Columbia, Canada
Submitted:
Updated:
-
Author Not Confirmed
Why?
DazzleWhite Tooth Whitening
Whitesmile.com Internet, United States of America
Phone:
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
DazzleWhite Tooth Whitening - Whitesmile - healthmember - ultifreshwell Ordered sample teeth whitener, now receive charges for other products I did not order and did not receive. I am a senior citizen and can't afford to be robbed like this. Internet
I ordered Dazzlewhite gel stick sample for $14.95. The stick is dry and useless.
Now I have other charges on my credit card for things I did not order or receive, from Whitesmile, Healthmember, and Ultifreshwell, totalling almost $150 Cdn.
2 Updates & Rebuttals
Gemma R.
Las Vegas,Nevada,
USA
Hello.
#2UPDATE Employee
Fri, September 25, 2009
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 60-day guarantee and will continue to do so.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Thanks,
Gemma R.
Las Vegas,Nevada,
USA
Hello,
#3UPDATE Employee
Wed, September 23, 2009
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 60-day guarantee and will continue to do so.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Thanks,
