mattnconi
United States of America#2Consumer Comment
Thu, December 10, 2009
Yes, but after you cancel anyone you fail to mention they need to cancel the subscription/ membership you enrolled them into but give their information to World Club Fitness. Which is a very deceving business practise. Thank God my credit card company helped get me my refund. BOGUS
cops61wife
Oxford,#3Consumer Comment
Thu, December 10, 2009
I agree with the scam artist description. If you look at all of the supposed 'employee' responses, it is the same darn thing! They obviously cut and paste the response. Seriously!!!! Do you think we are that stupid to just sit back and accept your pitiful explanation??? Yes, we may have fallen prey to the scam but now we are out for revenge. Beware, there are many of us that WILL receive our money!!!! I would be ashamed to be employed by any of these fake companies.
brenda.hawks
United States of America#4UPDATE Employee
Tue, December 08, 2009
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Thanks,