- Report: #507680
Complaint Review: DazzleWhite - Internet
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Author Not Confirmed
Why?
DazzleWhite
dazzlewhite.com Internet, United States of America
Phone:
8669892686
Web:
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DazzleWhite One FREE Trail = 50 nightmares and counting, Internet
Beware of FREE Trial Offer. The amount sent for trail is only (1) treatment. If not returned within 60 days you are charged for the full product.
You are linke to multiple sites that automatically charge your credit card, for weight loss & fitness memberships. I was told the membership charges are for access to their website, which I never went to since I didn't know I had it until my statement came from the card company.
After calling to cancel several charges from $3.24-7.14 from multiple companies, the next month there were new charges from different companies.
These companies CS reps all have a similiar phrase:"We can't give a refund, but I will cancel your membership". When you ask to speak to a supervisior, they are never available.
This nightmare has been going on for 5 months now. I am constantly checking for new unauthorized charges & calling to cancel memberships.
BEWARE!!!
1 Updates & Rebuttals
Gemma R.
Las Vegas,Nevada,
USA
Hello,
#2UPDATE Employee
Sun, October 11, 2009
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 60-day guarantee and will continue to do so.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Thanks,
