- Report: #237634
Complaint Review: Deal-stop.com - Salon Ohio
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Deal-stop.com
30700 Carter St. Suite B Salon, 44139 Ohio, U.S.A.
Phone:
800-935-9305
Web:
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Deal-stop.com Sells Falsely Advertised Item And Then Expects Customer To Pay For Shipping! ripoff Salon Ohio
I did a froogle search on an Intel D845WN motherboard and it took me to deal-stop.com where the description of the motherboard deal-stop was selling said "The Intel desktop board D845WN delivers new platform options..." right beside a picture of the corresponding motherboard (it clearly showed 3 ram slots in the picture and it was very clearly a picture of an Intel D845WN motherboard). Carefully studying the picture and looking at the description several times to confirm that it was indeed the motherboard I wanted I clicked on add to my shopping cart and quickly proceeded to checkout. When I received the motherboard I opened the box and immediately knew that I had the wrong motherboard (among the many differences the one I received only had 2 slots for ram). I called the company and they politely told me I had ordered a D845EBG2 and that they would be glad to give me an RMA# but that I would have to pay a 20% restocking fee + shipping and handling. I told them that I would get back with them. I went online to see what had happened and indeed the title and the product specifications did say it was an Intel D845EBG2 but the product description said it was an Intel D845WN and the photo was that of an Intel D845WN! When calling back and telling them of the problem they still wanted me to pay for the shipping + handling despite their false advertisement. They have taken away the description off their website but they still have the wrong picture in there (I don't mean a picture of another motherboard with the same model #, but a picture of a totally different looking motherboard with a different model #). I would never have ordered this product if they hadn't had the wrong product name in the description or the wrong photo. Why should I have to pay for the shipping and handling on the order?
Ed
Bedford, Indiana
U.S.A.
Ed
Bedford, Indiana
U.S.A.
4 Updates & Rebuttals
anonyms
United States of AmericaSimilar thing happened to me from this company
#2Consumer Comment
Wed, July 07, 2010
I experienced something very similar with this company. I had a horrific experience and am currently fighting over $500 they are trying to dump on me for their failure to send correct parts and to send merchandise as promised. I have filed complaints with the Better Business Bureau, Federal Trade Commission, my credit card company, and will continue to escalate this if I have to. This company - which I would go so far as to accuse of commiting fraud - yes, fraud - needs to be called out and slammed shut. Period.
When I returned a TV to them per their own request, they reported it as damaged in shipping and therefore non-refundable but they have yet to prove that that in fact the unit they are claiming as damaged was the same unit I returned to them. In fact, their photos show a different remote control than the one I returned AND they have failed to show that the item as returned to them was received in the same packaging it was sent to them in (i.e. that they didn't just substitute another box and packaging in an attempt to make it "look" like the packaging was inadequate or damaged). These people were not only constantly underhanded and dishonest in my communication with them, they were sexist in that they seemed to think that because I was a woman and complained that they sent a remote that operated the DVD and not the TV and then another one they sent which then operated the TV and not the DVD, that I was somehow just being the fussy little woman who just doesn't quite understand technology, etc. Little did they know they were dealing with an engineer.
Close this business down. Ed's complaint was likely right on the money and the employee's rebuttal simply indicative of the company's being allowed to get away with this crap for so many years by feigning some BS twisted excuse.
The only reason there are not MORE complaints here is the same reason there are not more complaints about many companies. People don't have the time and are too fed up to do more than simply yell at these companies and write it off. Well the buck stops here. I've litigated before and I'll do it again if only to make life really really miserable for this company and bring down their business in any way I legally can. Consumers deserve better and dishonesty needs to be punished. Period.
Boris
Solon,Ohio,
U.S.A.
False Report
#3UPDATE Employee
Sun, April 01, 2007
The pictures posted on our site may not be a picture of acctual product. Part number of the product ordered clearly indicate BLKD845EBG2L as well as title of the product placed in the shopping basket. We can supply the acctual copy of sales order and e-mail confitrmation sent to customer indicating BLKD845EBG2L. Thank you
Boris
Solon,Ohio,
U.S.A.
False Report
#4UPDATE Employee
Sun, April 01, 2007
The pictures posted on our site may not be a picture of acctual product. Part number of the product ordered clearly indicate BLKD845EBG2L as well as title of the product placed in the shopping basket. We can supply the acctual copy of sales order and e-mail confitrmation sent to customer indicating BLKD845EBG2L. Thank you
Boris
Solon,Ohio,
U.S.A.
False Report
#5UPDATE Employee
Sun, April 01, 2007
The pictures posted on our site may not be a picture of acctual product. Part number of the product ordered clearly indicate BLKD845EBG2L as well as title of the product placed in the shopping basket. We can supply the acctual copy of sales order and e-mail confitrmation sent to customer indicating BLKD845EBG2L. Thank you
