DealDash_Adam
United States of America#2UPDATE Employee
Mon, February 04, 2013
I'm sorry to hear that you're unhappy with your experience on the site. We ship out thousands of items to customers every week, and I assure you that we're committed to fulfilling all orders placed through our website.
We recently made some changes in our supply network, and as a result some of the products that were previously offered in our auction were temporarily unavailable. We realized that this would be inconvenient for customers who ordered these products in anticipation of the holidays, and so these customers were offered substitution items of equal or great value, gift cards that would allow them to purchase the products at another retailer, or bid packs of equal or greater value to the items. As we mention on our website, many of the items in our auctions are sent from suppliers, and so their availability can fluctuate and is subject to change.
Since the end of the holiday season, we have been able to fulfill nearly all outstanding orders, and our customer support staff is currently able to respond to all customer queries in less than 24 hours. I am unable to find your particular account with the details provided here, but if you have additional questions or concerns please send us an e-mail. Many customers who were unhappy with their substitutions or experienced excessive delays were credited with complimentary bid packs as an apology, and our customer support team is committed to working with you to restore your confidence in our service!