- Report: #1249562
Complaint Review: Debit MasterCard - Rolla Missouri
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Author Confirmed
Why?
Debit MasterCard
500 S Bishop Ave. Rolla, 65401 Missouri, USA
Web:
WalmartMoneyCard.com
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Debit MasterCard Walmart Debit MasterCard Green Dot Master Card Debit The Green Dot debit MasterCardmsold by Walmart withheld the fact thah i could not use the tem. card at all Both Walmart and the Green Dot Company told me i could use it as soon as it was activated. i tried to use it to pay a bill and it was declined several times. Rolla Missouri
I called wal mart and the told me to call Green Dot customer service which i did. I was told no i cannot use it untill my permanent card came in But... i could with draw the money from a ATM so i race to town after calling my bank and they said to just use their ATM well guess what DECLINED. so i called the green dot company back and was told oh sorry for the inconsistency you misunderstood, no that was a flat out lie, and all of these calls are recorded so i know what she said, Now i cannot pay my bill and it is going to ruin my credit because the company i owe a payment to sent my statement to the wrong address so it became past due and now i cannot even get the money to them. NOT RIGHT
I purchased a Green Dot Mastercard at a store and was told at the store that i could use it to pay any bill as soon as it was activated. I had looked through several cards and two ladies stating that they were long time employees and knew which card was the best. They showed me the card i purchased and i asked if i could use it right away to pay a bill over the phone and they both said yes as soon as i pay the one time fee and activate the card. I was so happy and put $200.00 on it and went home activated it and the automated computer assured me i had $200.00 on the card and could use it right away. Well the nightmare begins! I called my debtor and authorized the payment and it declined it. I lowered the amount thinking that fees were causing it to decline but it just kept declining the payment. I called the card company and was finally told i could not use it till my permanent card came in. i asked if i could withdraw the amount for my bill and she said yes at a ATM and i said oh thank you very much and i rushed into my banks ATM and it declined it several times. I went inside and the ladies tried to do it and it kept reclining. Not much fun after working a night shift and having one ahead of me. At this point i am beginning to think i have been scamed!. I went home and called Green Dot again and a different lady talked to me and said no you cannot use the ATM to get your money and she apologized for the inconsistency. I feel at this point i have been lied to so much over the last 24 hours that i donot know what to do. I kneed to pay my bill, that was the purpose of this card.
1 Updates & Rebuttals
Tyg
Pahrump,Nevada,
USA
Issue.
#2General Comment
Wed, August 19, 2015
The issue is that YOU purchased the card AND put money on it BEFORE it was activated. This is going to cause a delay!!! You MUST first purchase the card and activate it THEN put money on it. By doing it all at once YOU have caused a delay in putting that money on THAT card. YOU are a victimjust NOT a victim of Walmart or GreenDot. YOU are a victim of the system that you are attempting to use. You just went about doing it the wrong way. If this is your first pre paid card then you wouldnt know about it. Your money is stuck in internet limbo until about 72 hors after the original activation. You should be able to contact GreenDot and explain it using the correct terms and SHOULD be able to get the money on your card. If you do the original setup correctly the first time you an use the card within a few hours of activating it.
