- Report: #354320
Complaint Review: Dell Company - Internet
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Dell Company
dell.com Internet, U.S.A.
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Christmas of 2007 my husband and I bought a dell computer for our son. This computer is a lemon. No sooner did he start using it, it started freezing. That started phone call Number 1 and now we are at uncountable calls, numerous hours on the phone and on hold. Technicians replacing everything inside the shell of my sons XPS.
Seven months later from purchase, all of the insides replaced and numerous request for our money back, we're back to his computer freezing and not working. My son was inconvenienced during his final exams when he lost the use of his computer and also lost ALL info when they replaced the guts of his XPS.
I've written to the company directly and as of today Tuesday July, 22 2008, I have not heard from anyone. I can't understand most of the techs because of their accents and I feel like I've been robbed. I cant believe that Dell can get away with this. let's all do something.
Maria
washinton twp., New Jersey
U.S.A.
Seven months later from purchase, all of the insides replaced and numerous request for our money back, we're back to his computer freezing and not working. My son was inconvenienced during his final exams when he lost the use of his computer and also lost ALL info when they replaced the guts of his XPS.
I've written to the company directly and as of today Tuesday July, 22 2008, I have not heard from anyone. I can't understand most of the techs because of their accents and I feel like I've been robbed. I cant believe that Dell can get away with this. let's all do something.
Maria
washinton twp., New Jersey
U.S.A.
3 Updates & Rebuttals
Linds
Murfreesboro,Tennessee,
U.S.A.
did you try my advice below your submission?
#2UPDATE Employee
Mon, July 28, 2008
That would have been the perfect solution to your technical issues.
Comments
Fort Lauderdale,Florida,
U.S.A.
contact Michael Dell and Better Business Bureau of Austin Texas
#3Consumer Suggestion
Sat, July 26, 2008
[email protected] http://austin.bbb.org/WWWRoot/Report.aspx?site=40&bbb=0825&firm=41453
Linds
Murfreesboro,Tennessee,
U.S.A.
I think I can help you
#4UPDATE Employee
Wed, July 23, 2008
Dell just started a new resolution team...to take care of customers who have been passed around. Call 1(800)289-3355, select sales (for home and home office), you will get a switchboard operator. Give them either your customer or order number...so they can see your history. Since you have more than 3 logs with tech support, and the issue has not been resolved, they will submit a request to our team, and someone will get the problem fixed for you. I really hope this helps (we have had 100% success with this process, because if we deem that the system has multiple system issues, that are not being dealt with, and we can see that the customer has done their part by troubleshoothing with tech support, we can authorize a system exchange). Good luck!!!
