Jeffrey
Mooresville,#2Consumer Comment
Fri, April 06, 2007
Andre, I feel your pain. Recently I had a very poor experience with ordering from Dell and receiving my order. The 1st time I ordered from Dell, it wasn't any problem and everything went smoothly. The 2nd time? Was 5 months ago and a disaster! The problem is that Home and Home office cunstomers have to deal with support from people living in 3rd world countries, which don't have a clue what they are doing. Business customers, luckily, get to deal with competent, english-speaking people in the U.S. Dell's customer service has declined ever since they moved the majority of it overseas! Sorry, I went off on a little tangent and back to my experience. I had my order shipped to my mom's work and it was supposed to take about 5 to 10 business days. Well, she receieved the monitor, but no tower. I tracked my shipment, which was through UPS, and they said it was delivered. However, they only thing that was delivered and had a tracking number was the monitor...again, no tower. I looked at my order status on Dell's website and it showed it to be shipped, but UPS didn't not have any type of tracking number for it. Well, I called Dell Support, which is like pulling teeth. They gave me the run-around for about a week until they sent some email to me about problems with the new processors and my shipment was delayed. So, right then and there I am confused. At first it has been shipped, then for a week they are looking into the matter, and then all of a sudden it is delayed because of problems with the processor? LOL...I knew I was dealing with a bunch of incompetent people without any type of communication between departments. Well, after about 2 months and countless phone calls and being put on hold and having to give the same freaking information to every single freaking Dell support person who answers the phone I got hold of someone in Mass., U.S.! This, after 2 months, they finally transferred me to someone in the United States! What happened? I got my computer within 2 days and everything as been fine since then! If Dell doesn't move their support back to the U.S., I will never ever buy from them again!