ON MY SONS BIRTHDAY I PURCHASED A XBOX FROM DELL THINKING IM BUYING WITH CONFIDENCE, SINCE THEY ARE A BIG COMPANY I WILL GET MY ORDER ON TIME WITH NO PROBLEMS. WHEN I TRACKED MY ORDER EVERYTHING WAS FINE UNTIL THE DELIVERY DATE, THEY STOPPED SHIPMENT, DELL OFFERED NO EXPLINATION AS TO WHY.

I PAID WITH PAY PAL, AND THE MONEY WAS DEDUCTED FROM MY ACCOUNT THE NEXT DAY. INSTEAD OF TAKING ALL MY MONEY AND WAISTING A WEEK OF MY LIFE THEY SHOULD JUST TOLD ME THEY DID NOT WANT TO SELL TO ME. CUSTOMER SERVICE IS TERRIBLE, THEY REFUSED TO REFUND MY MONEY OR GIVE A REAL EXPLINATION AS WHY THEY STOP SHIPMENT THE DAY OF DELIVERY. THEY MENTION PAY PAL, AS IF PAY PAL WASN'T LEGIT, SO WHY USE PAY PAL, IM ON THE PHONE WITH KINGSLEY AT PAYPAL AS I WRITE AND HE ASSURED ME THAT THERE IS NO PROBLEM WITH MY PAYPAL ACCOUNT. DELL HAS NOT GIVEN MY MONEY BACK AND HAS NOT OFFERED A RESOLUTION,, I WOULD LOVE TO SHOP ELSEWHERE BUT THEY HAVE MY MONEY AND TOLD ME THEY ALREADY REFUNDED THE MONEY, NOT TRUE. I WILL NEVER BUY ANYTHING FROM DELL EVER AGAIN, IT SEEMS AS THEY GREW, THEY SPEND LESS MONEY ON CUSTOMER SERVICE, AND SHADY PRACTICES WHICH EVENTUALLY RESULTS IN NO CUSTOMERS.

Rod

SHERMAN OAKS, California
U.S.A.

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9 Updates & Rebuttals

Matt

Easley,
South Carolina,
U.S.A.

dell products/customer service fraud

#2Consumer Comment

Fri, December 22, 2006

If any of you want anything done about that problem, we are taking dell to court because are problems with dell are huge, please read my ripoff report and if there is any evidence you are willing to share let us know because we are taking them to court with more than enough evidence, I am very empathetic to other people who have dealt with similar problems as my family has. the more evidence we have the more people we can possibly help especially if they are not getting their money back, any of your help or support that is legitimate and real we can use against dell since we already have more than enough evidence. Im doing my best to get as much support as possible from anyone with the same or similar experiences with dell. please read my ripoff report of denied services, customer service fraud ect.

Rod

SHERMAN OAKS,
California,
U.S.A.

I WANT A REP TO RESPOND

#3Author of original report

Wed, November 29, 2006

Going on week 2 I didn't get my money back, and I'm glad I paid with pay-pal because I have a good chance to get my money back from pay-pal one or two weeks later. Dell keeps me on hold and tranfers me from country to country all day with no results, 3 HOURS LATER I'm sorry is there anything else I can help you with "Yeah" can I get my money back today so I can shop somewhere else. The dummy that said Dell does not sell XBox 360?

Sean

Portland,
Oregon,
U.S.A.

Dell Does sell xboxes

#4Consumer Comment

Wed, November 29, 2006

They sell the xbox360 core for $300.00, and they do accept paypal. I don't see how Dell will just cancel an order, especially if it was cancelled the day it was to be delivered. Didn't you check the fed-ex website to track the package? If the xbox was cancelled by Dell, then Paypal should be able to refund your money. I'm sorry, but some things just don't add up.

Cody

Alvin,
Texas,
U.S.A.

Dell does sell the Xbox

#5Consumer Comment

Wed, November 29, 2006

The above poster slamming the original poster should do their homework or keep your mouth shut. Dell does offer an Xbox package. http://accessories.us.dell.com/sna/productdetail.aspx?c=us&l=en&cs=19&sku=A0741366

Jamie

Midlothian,
Virginia,
U.S.A.

Dells sells Xboxes?

#6Consumer Comment

Wed, November 29, 2006

Not according to Dell.com they don't. They have games listed but I don't see the Xbox listed on the site. Did you get it on Dell.com or another site that was diguising themselves as Dell? Something doesn't add up.

Jamie

Midlothian,
Virginia,
U.S.A.

Dells sells Xboxes?

#7Consumer Comment

Wed, November 29, 2006

Jamie

Midlothian,
Virginia,
U.S.A.

Dells sells Xboxes?

#8Consumer Comment

Wed, November 29, 2006

Rod

SHERMAN OAKS,
California,
U.S.A.

UNBELIVABLE!

#9Author of original report

Wed, November 29, 2006

I SHOP ONLINE, I MATCH PRICES, DELLS PRICE WAS $299.00 FOR THE CORE SYSTEM AT THE TIME. I DIDN'T KNOW DELL OUT-SOURCED ALL IT'S CUSTOMER SERVICE JOBS TO INDIA, THE $3 AN HOUR REPS READ FROM A SCRIPT ON THE COMPUTER AND DON'T KNOW ANYTHING ABOUT ORDERS, COMPUTERS, XBOX, OR AMERICANS. THATS A SIGN OF A FAILING COMPANY. NOW YOU KNOW. I THOUGHT DELL WAS A TRUSTED COMPANY. I REALIZE I SHOULD HAVE WENT THROUGH AMAZON. THOUSANDS OF PEOPLE SHOP ONLINE EVERYDAY. BUT YOU NEVER THINK THE BIGGER COMPANIES WILL RIP YOU OFF. IF I EVER GET MY MONEY BACK IM SHOPPING AT AMAZON.COM. I THINK WHAT YOUR MISSING IS YOU DON'T BELIEVE IT, MAYBE YOUR TO STUPID TO UNDERSTAND WHAT HAPPENED BECAUSE IN WHICH I AGREE IS UNBELIVABLE!

Russ

Brandon,
Mississippi,
U.S.A.

I'm Missing Something

#10Consumer Suggestion

Tue, November 28, 2006

Why would anyone order a Microsoft Xbox from Dell? With all the retailers carrying 360's for $400 or so, why go through all the aggravation of an online purchase? And why call Dell when Xbox is made by Microsoft? Is there more to this story?

Reports & Rebuttal