- Report: #70427
Complaint Review: DELL - Round Rock Texas
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DELL
One Dell Way Round Rock, 78682 Texas, U.S.A.
Phone:
512-3384400
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DELL 8100 notebook had 15 part failures repairs in 19 months Round Rock Texas
*Author of original report: DELL settled this issue; DELL agreed to send replacement notebook
*Author of original report: DELL settled this issue; DELL agreed to send replacement notebook
*Author of original report: DELL settled this issue; DELL agreed to send replacement notebook
*Consumer Suggestion: Solution for this type of problem
I purchased a DELL notebook that DELL touted as a "Rock-Solid" system backed by "Award Winning Service", but it is a lemon notebook.
My DELL notebook has had 15 part-failures/part-replacements in 19 months.
That's an appalling average of 1 failure every 38 days ( or 0.8 failures per month ).
I had video problems for over a year, and still have video problems.
The video LCD/back-light turned pink and then turned black 4 days after the 3-year-complete-care warranty expired ( and DELL refuses to repair it, despite the ongoing video problems that existed for over a year before the warranty expired 18-Oct-2003 ).
And, I won't even go into the DELL Technical Support problems. Let's just say it was "NightMare on DELL Street". I've requested repairs, replacements, and refund many times, but all requests for a refund were denied. DELL attempted many times (14) to repair the notebook, but was never able to completely resolve the problems (as you can see below by the repair history) . . .
_______________________________________________
SUMMARY of 15 FAILURES/REPAIRS in 19 months ( purchased for $4208 ):
Replaced 1 time: notebook (Service Tags: for i7500: 2H0440B, for i8100:93DH811) 05/30/2002;
Replaced 3 times: motherboard: 05/20/2002,06/06/2002,12/16/2002;
Replaced 3 times: CD/DVD drive: 03/22/2002,03/25/2002,05/21/2002;
Replaced 2 times: hard disk drive: 03/21/2002,05/22/2002;
Replaced 2 times: keyboard: 05/22/2002,05/24/2002;
Replaced 1 time: lid latch: 05/22/2002;
Replaced 2 times: video card: 1/10/2003,5/9/2003 ,
Missing: 2nd battery missing with 2nd notebook replacement despite two batteries were purchased and returned with 1st notebook;
Malfunction: repeated video problems and system lock-ups (since received); probably due to infamous infinite loop in nv4_disp.dll ( NVIDIA video card device driver ) since system was received May-2002 ; replaced NVIDIA GeForce2Go-16mb with ATI Radeon-7500-M7-64MB video card/driver: 5/9/2003
Malfunction: LCD back-light failed (22-Oct-2003) 4 days after 3-year-complete-care-warranty expired (18-Oct-2003)
_______________________________________________
Daniel
Lewisville, Texas
U.S.A.
My DELL notebook has had 15 part-failures/part-replacements in 19 months.
That's an appalling average of 1 failure every 38 days ( or 0.8 failures per month ).
I had video problems for over a year, and still have video problems.
The video LCD/back-light turned pink and then turned black 4 days after the 3-year-complete-care warranty expired ( and DELL refuses to repair it, despite the ongoing video problems that existed for over a year before the warranty expired 18-Oct-2003 ).
And, I won't even go into the DELL Technical Support problems. Let's just say it was "NightMare on DELL Street". I've requested repairs, replacements, and refund many times, but all requests for a refund were denied. DELL attempted many times (14) to repair the notebook, but was never able to completely resolve the problems (as you can see below by the repair history) . . .
_______________________________________________
SUMMARY of 15 FAILURES/REPAIRS in 19 months ( purchased for $4208 ):
Replaced 1 time: notebook (Service Tags: for i7500: 2H0440B, for i8100:93DH811) 05/30/2002;
Replaced 3 times: motherboard: 05/20/2002,06/06/2002,12/16/2002;
Replaced 3 times: CD/DVD drive: 03/22/2002,03/25/2002,05/21/2002;
Replaced 2 times: hard disk drive: 03/21/2002,05/22/2002;
Replaced 2 times: keyboard: 05/22/2002,05/24/2002;
Replaced 1 time: lid latch: 05/22/2002;
Replaced 2 times: video card: 1/10/2003,5/9/2003 ,
Missing: 2nd battery missing with 2nd notebook replacement despite two batteries were purchased and returned with 1st notebook;
Malfunction: repeated video problems and system lock-ups (since received); probably due to infamous infinite loop in nv4_disp.dll ( NVIDIA video card device driver ) since system was received May-2002 ; replaced NVIDIA GeForce2Go-16mb with ATI Radeon-7500-M7-64MB video card/driver: 5/9/2003
Malfunction: LCD back-light failed (22-Oct-2003) 4 days after 3-year-complete-care-warranty expired (18-Oct-2003)
_______________________________________________
Daniel
Lewisville, Texas
U.S.A.
4 Updates & Rebuttals
Dave
Mass,Massachusetts,
U.S.A.
Solution for this type of problem
#2Consumer Suggestion
Tue, November 11, 2003
Hi Daniel, You could of fixed this problem the 1st time with the double (SYOA) imdemnity clause. Just purchase an exact duplicate have the cases switched (would cost a few dimes) and return the defective as new and let them deal with it. Don't forget the serial numbers on the case have to match or they'll know you pulled this nasty deed. HAHA! This is for the company that thinks they can s**t on you! Give it right back!.
Daniel
Lewisville,Texas,
U.S.A.
DELL settled this issue; DELL agreed to send replacement notebook
#3Author of original report
Tue, November 11, 2003
DELL settled this issue; DELL agreed to send replacement notebook; resolution is satisfactory
Daniel
Lewisville,Texas,
U.S.A.
DELL settled this issue; DELL agreed to send replacement notebook
#4Author of original report
Tue, November 11, 2003
DELL settled this issue; DELL agreed to send replacement notebook; resolution is satisfactory
Daniel
Lewisville,Texas,
U.S.A.
DELL settled this issue; DELL agreed to send replacement notebook
#5Author of original report
Tue, November 11, 2003
DELL settled this issue; DELL agreed to send replacement notebook; resolution is satisfactory
