Complaint Review: DELL - ROUND ROCK Texas

There is only 1 other company in the world that treats there employees as bad as Dell and thats ...Well i wont name them but they have a super store on every corner and they treat there employees like....they are sub par...they also use alot of 3rd world labor. And like Michael Dell they are all billion airs.

I SEE TECHNICAL JOBS FOR DELL THAT ARE GOING UNFILLED BECAUSE ALL OF MY FRIENDS REMEMBER THE MASS FIRINGS IN 2000-2001 AND THEY DO NOT WANT IT TO HAPPEN TO THEM! NO WAY. SO THEY DO NOT APPLY. THEY WANT MORE PERMANENCY IN THEIR LIVES. I KEEP MY EYES OPEN FOR JOB OPENINGS EVERY PLACE AND I HAVE A LOT OF TECH FRIENDS IN THE COMPUTER BUSINESS AND I KNOW A LOT ABOUT IT MYSELF... I WOULD NOT REFER ANYONE I KNOW TO WORK AT DELL AND THAT IS NOT JUST THE CONTRACT SECURITY GUARD LABOR OR THE CONTRACT SALES FORCE -- DOES ADECCO STILL PROVIDE THEM? OR THE CONTRACT LABOR JANITORS WHO ARE TREATED WORSE THAN THEY WERE IN MEXICO ACCORDING TO WHAT I HAVE HEARD --UNLESS THEY WERE REPLACED WITH AMERICANS WHO WILL WORK FOR LESS, BECAUSE IT IS THE DEPRESSION WHERE YOU HAVE TO WORK FOR WHATEVER YOU CAN GET... OR STARVE! I AM SORRY THAT PEOPLE WILL BE ABLE TO BUY FEWER COMPUTERS WHEN THE DEPRESSION HITS. I HAVE NO IDEA WHEN SALES AND JOBS WILL PICK UP AGAIN. MICHAEL DELL WAS SUPPOSED TO HAVE COME BACK AND STARTED RUNNING THE COMPANY AGAIN. I DON'T KNOW WHAT THIS CHANGES... THERE IS AN EXPRESSION THAT PAST RESULTS ARE NO GUARANTEE OF FUTURE RESULTS... I WILL LET BUSINESS HISTORIANS HAVE THE OPINION. ALL I CAN REMEMBER IS WHAT I HEARD AND WHAT I SAW... AND WHAT I KNOW. YOU DECIDE IF YOU WANT TO WORK THERE AS A TEMP OR AS A TECH PERSON. GOOD LUCK MAKING IT THROUGH YOUR PROBATION PERIOD IN ANY BUSINESS AROUND HERE ---ESPECIALLY DELL!

I was employed by Dell, when hired we where told many stories of success! we where told that people can be promoted in as short a time as 3 months. we where trained on the basic operations of the computers and questions to ask the customers to better serve there needs. We where also told that we would be working 8-5 monday - friday. We where also told that we would be on what they call a 3 month ramp..this is to get you upto speed. We where told that we would have managers and couches that would help us obtain this speed. The 1st month would be month zero, no numbers would count againest you. Then you would need to hit a min. of 80% of your goals. We where also told that there was no overtime. This is how it really played out! #1 After we where put on sales floor we where told that we would need to obtain a min of 100% for 3 months to be taken out beginner status. we where also told it takes a min. of 8 months in same dept before you can get promoted to another department. Also what ever department you trans to you must stay there a min of 1 year before you can move into another department. #2 The shifts where not all 8-5, only the top performers get 8-5. the shifts where 7-4, 8-5, 9-6, 10-7, 11-8, and 12-9. We where also told that if you wont to succeed you need to work @ least 60 hours per week, and 1 saturday per month. We where also told that even though Dell doesnt have to pay over time that we would recieve chinese over time, paid once every 3 months. but this is not the same practice in all departments, some departments are paid time and half for everything over 40 hrs. #3 As for management, there job was almost like a script. upsell, close, overcome, close. And if you ask any questions you always got the same answer..i dont know! #4 As for ramp up time! that was a joke, after the first month on floor i was put on action plan. I was told i was to nice to customers, tried to answer to many of there questions and was trying to build relationships with customers. I was told keep call to 10 min per customer, close to highest. And always sale what they call pro-support. ( pro-support is a additional charge if they wont to talk to a north american support tech rather that someone from India). I was also told that if someone called in for customer service dump the call. Another problem i had in November and December was saleing computers that we knew would not ship because we didnt have the parts. I was told that was not my business, just sale the computers and let customer service deal with it. ( customer service is also out of India). In closing i still have never been paid for all the overtime, the day i left the company they stopped my insurance even though they had charge me for it. never got that money back either, and they still owe me money. I understand why so many customers stay upset at Dell, and why you never talk to someone that has worked at Dell that doesnt fill they have been taken advantage of. I also know why dell is a 60B a year corp. they do it on the backs of there employees and the wallets of there customers.

I was employed by Dell, when hired we where told many stories of success! we where told that people can be promoted in as short a time as 3 months. we where trained on the basic operations of the computers and questions to ask the customers to better serve there needs. We where also told that we would be working 8-5 monday - friday. We where also told that we would be on what they call a 3 month ramp..this is to get you upto speed. We where told that we would have managers and couches that would help us obtain this speed. The 1st month would be month zero, no numbers would count againest you. Then you would need to hit a min. of 80% of your goals. We where also told that there was no overtime. This is how it really played out! #1 After we where put on sales floor we where told that we would need to obtain a min of 100% for 3 months to be taken out beginner status. we where also told it takes a min. of 8 months in same dept before you can get promoted to another department. Also what ever department you trans to you must stay there a min of 1 year before you can move into another department. #2 The shifts where not all 8-5, only the top performers get 8-5. the shifts where 7-4, 8-5, 9-6, 10-7, 11-8, and 12-9. We where also told that if you wont to succeed you need to work @ least 60 hours per week, and 1 saturday per month. We where also told that even though Dell doesnt have to pay over time that we would recieve chinese over time, paid once every 3 months. but this is not the same practice in all departments, some departments are paid time and half for everything over 40 hrs. #3 As for management, there job was almost like a script. upsell, close, overcome, close. And if you ask any questions you always got the same answer..i dont know! #4 As for ramp up time! that was a joke, after the first month on floor i was put on action plan. I was told i was to nice to customers, tried to answer to many of there questions and was trying to build relationships with customers. I was told keep call to 10 min per customer, close to highest. And always sale what they call pro-support. ( pro-support is a additional charge if they wont to talk to a north american support tech rather that someone from India). I was also told that if someone called in for customer service dump the call. Another problem i had in November and December was saleing computers that we knew would not ship because we didnt have the parts. I was told that was not my business, just sale the computers and let customer service deal with it. ( customer service is also out of India). In closing i still have never been paid for all the overtime, the day i left the company they stopped my insurance even though they had charge me for it. never got that money back either, and they still owe me money. I understand why so many customers stay upset at Dell, and why you never talk to someone that has worked at Dell that doesnt fill they have been taken advantage of. I also know why dell is a 60B a year corp. they do it on the backs of there employees and the wallets of there customers.

I was employed by Dell, when hired we where told many stories of success! we where told that people can be promoted in as short a time as 3 months. we where trained on the basic operations of the computers and questions to ask the customers to better serve there needs. We where also told that we would be working 8-5 monday - friday. We where also told that we would be on what they call a 3 month ramp..this is to get you upto speed. We where told that we would have managers and couches that would help us obtain this speed. The 1st month would be month zero, no numbers would count againest you. Then you would need to hit a min. of 80% of your goals. We where also told that there was no overtime. This is how it really played out! #1 After we where put on sales floor we where told that we would need to obtain a min of 100% for 3 months to be taken out beginner status. we where also told it takes a min. of 8 months in same dept before you can get promoted to another department. Also what ever department you trans to you must stay there a min of 1 year before you can move into another department. #2 The shifts where not all 8-5, only the top performers get 8-5. the shifts where 7-4, 8-5, 9-6, 10-7, 11-8, and 12-9. We where also told that if you wont to succeed you need to work @ least 60 hours per week, and 1 saturday per month. We where also told that even though Dell doesnt have to pay over time that we would recieve chinese over time, paid once every 3 months. but this is not the same practice in all departments, some departments are paid time and half for everything over 40 hrs. #3 As for management, there job was almost like a script. upsell, close, overcome, close. And if you ask any questions you always got the same answer..i dont know! #4 As for ramp up time! that was a joke, after the first month on floor i was put on action plan. I was told i was to nice to customers, tried to answer to many of there questions and was trying to build relationships with customers. I was told keep call to 10 min per customer, close to highest. And always sale what they call pro-support. ( pro-support is a additional charge if they wont to talk to a north american support tech rather that someone from India). I was also told that if someone called in for customer service dump the call. Another problem i had in November and December was saleing computers that we knew would not ship because we didnt have the parts. I was told that was not my business, just sale the computers and let customer service deal with it. ( customer service is also out of India). In closing i still have never been paid for all the overtime, the day i left the company they stopped my insurance even though they had charge me for it. never got that money back either, and they still owe me money. I understand why so many customers stay upset at Dell, and why you never talk to someone that has worked at Dell that doesnt fill they have been taken advantage of. I also know why dell is a 60B a year corp. they do it on the backs of there employees and the wallets of there customers.

MY BROTHER WAS CALLED IN TO DELL WHEN THEY HAD THE FIRST MAJOR LAYOFFS BACK IN 2000 - 2001 DURING THE GREAT MELTDOWN OF THE TECH CORPORATION MELTDOWNS...THE SCENE WAS AT THE CORPORATE HQ IN ROUND ROCK AND HE WAS OF MANY ARMED SECURITY GUARDS THAT THE WACKENHUT CORPORATION'S SECURITY GUARD CONTRACTING SERVICES ( DELL DOES NOT EVER HIRE ANYONE HE DOESN'T HAVE TO, RELYING MAINLY ON TEMPS AND DISPOSABLE PEOPLE TO CUT EXPENSES) WHO CAME IN TO MAKE SURE THE PEOPLE WHO WERE SUDDENLY FIRED DID NOT HAVE TIME TO THINK ABOUT WHAT HAPPENED TO THEM. THEY WERE GIVEN BOX AND LOADED IT WITH THEIR BELONGINGS AND THEY WERE OUT OF THE DOOR WITH THE PRECISION OF A ROBOTIC SURGEON'S CUT. SHORT, NOT SO SWEET, BEFORE THE PERSONS WHO WERE FIRED HAD A TIME TO EVEN THINK OR BARELY CATCH THEIR BREATH. SOME OF MICHAEL DELL'S ORIGINAL CREW WHO HELPED MAKE HIM RICH WAS ALSO OUT THE DOOR WITHOUT SO MUCH AS A THANK YOU. THEY WERE USED AND DISCARDED WITH ALL OF THE COMPASSION AND CONCERN THAT YOU WOULD TOSS A BEER CAN, USED KLEENEX OR OTHER GARBAGE. IT WAS LIKE HITLER'S NIGHT OF THE LONG KNIVES. CAN'T REMEMBER WHETHER OR NOT HE TOLD ME IF THERE WERE LOCAL OFF-DUTY COPS THERE OR NOT BUT THE IDEA WAS THAT THE UNARMED INTELLECTUAL GEEKS WOULD SWOON AND BE COMPLETELY INTIMIDATED BY THE SHOW OF FORCE, PISTOLS AND UNIFORMS. IN FACT, MICHAEL DELL REMINDS ME A LOT OF HITLER BUT HE IS JEWISH AND HAS USED A LOT OF HIS MONEY TO BUILD THE DELL JEWISH COMMUNITY CENTER WHERE HE WANTED TO ROUND UP ALL OF THE JEWISH CONGREGATIONS INTO ONE PLACE --A RATHER BAD IDEA IN THESE DAYS OF THE SURPRISE TERRORIST ATTACK AND SEVERAL JEWISH PEOPLE I KNOW DID NOT WANT THE SECURITY RISK AND THY OBJECTED TO THE WAY HE DID BUSINESS AND DID NOT WANT TO PROFIT FROM THE BREAD OF TEARS AND AFFLICTION BECAUSE THIS IS NOT THE JEWISH WAY TO DO BUSINESS. MICHAEL DELL DOES NOT SPEAK FOR ALL JEWISH PEOPLE AND HE SURE AS HELL DOESN'T SPEAK FOR THIS JEW! BUT MICHAEL DELL JUST DID WHAT HE THOUGHT HE HAD TO DO TO MAKE IT AND I GUESS HE DID BUT HE HAS HAD TO HUSTLE AND KEEP HUSTLING WITH SOME OF THE RECENT LOCAL CLOSINGS AND ASPECTS OF HIS EMPIRE BEING MOVED TO TENNESSEE AND OTHER THIRD WORLD LOCALES. PROBLEMS WITH THE FINANCING CENTER --THEY SAY... YOU CAN READ ABOUT THEM HERE. A RELATIVE WHO WORKED IN A COMPUTER LAB TOLD ME ABOUT HAVING TO HELP HIS BOSS REPLACE ALL OF THE DELL DESKTOPS WHEN THE MOTHERBOARDS OVERHEATED AND THE ELECTRONICS INSIDE FRIED -- CIRCUITS MESSED UP AND I PERSONALLY LOST A DELL LAPTOP THE SAME WAY... THE EXTERIOR OF A DELL LAPTOP CASE BEGAN TO DETERIORATE ON ME TOO. SO DON'T PLAN TO MAKE A LIFETIME CAREER AT DELL. THE SUBPAR WAGES ARE AN UNPLEASANT FACT OF LIFE HERE IN CENTRAL TEXAS. THEY THINK THAT WE SHOULD PAY THEM FOR THE GREAT PLEASURE OF WORKING IN THE AUSTIN METROPOLIS. AND THERE IS POLITICAL CORRECTNESS, FRIENDS AND FRIENDS OF FRIENDS AND FAMILY MEMBERS GET HIRING PREFERENCE ON THE JOBS THAT ACTUALLY DO PAY A LIVING WAGE HERE. WELCOME TO DELL PARADISE!