- Report: #28973
Complaint Review: dellnet by msn/dell - redman Washington
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Author Not Confirmed
Why?
dellnet by msn/dell
1 microsoft way redman, 98055 Washington, U.S.A.
Phone:
877-335-5638
Web:
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Dellnet by msndellnet by msn/dell ripoff the business that doesn't give a dam abused & mistreated Redman Washington
I was transfering my internet service from one state to another. Once my free usage ended I called Dellnet to let them know that i needed new service in another area. The represenative that i spoke with was very helpful and reassuring me in my set-up. she told me my service would be on in a couple of hours at this point I asked about billing she then told me that my bill would appear on my phone bill and I said great.
This was in march. In july my account was frozen for some reason so I called customer service. To my surprise my account info had not been updated, well it had been updated just with someone elses info. It showed that i was living in oregon which I've never even visted much less lived. Again i give them my current info and to make matters worse i found they had been charging an account that was in my previous place of residence instead of my phone bill like i was told. To make a long story short I now have a charge-off on my credit report for $104.
Although I have paid my bank the account was stilled closed and can't be re-opened and my name is in some kind of bad check system. The bank said it would help if i could get a statement from dell saying that there was a mistake in the billing of that account so i called dell and was told that this was not possible and when i spoke with tina (supervisor #sup0989) i was that even though the mistake was theres i had to pay for it. because one of there own employees gave the wrong info a have a bad mark on my credit report and they wont try to fix it although they can. so to my fellow consumers watch out!!!
Erica
haltom city, Texas
This was in march. In july my account was frozen for some reason so I called customer service. To my surprise my account info had not been updated, well it had been updated just with someone elses info. It showed that i was living in oregon which I've never even visted much less lived. Again i give them my current info and to make matters worse i found they had been charging an account that was in my previous place of residence instead of my phone bill like i was told. To make a long story short I now have a charge-off on my credit report for $104.
Although I have paid my bank the account was stilled closed and can't be re-opened and my name is in some kind of bad check system. The bank said it would help if i could get a statement from dell saying that there was a mistake in the billing of that account so i called dell and was told that this was not possible and when i spoke with tina (supervisor #sup0989) i was that even though the mistake was theres i had to pay for it. because one of there own employees gave the wrong info a have a bad mark on my credit report and they wont try to fix it although they can. so to my fellow consumers watch out!!!
Erica
haltom city, Texas
