24 Passaic Street Wood Ridge, 07075 New Jersey, United States of America
Phone:
801-230-7707
Web:
www.delonghi-america.com
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Delonghi America 4 months, dozens of calls, hundreds in shipping charges and I still don't have a $640 espresso machine! Wood Ridge, New Jersey
In mid September 2009 I notifed Delonghi-America that the
espresso machine I purchased at Bed, Bath
and Beyond, which was still under a one year warranty, was defective.On September 14, 2009, the rep I had spoken
with, Nicole, asked me to fax a copy of the original purchase receipt which I
did.
Almost a month later on October 10,
2009 I received a "white glove" box and paperwork to send the unit to
a service company in Seattle,
WA by the name of Action Small
Appliance.I sent the espresso machine
in the packaging as instructed.I did
not hear anything for two months.I made
several calls to Action Small Appliance and finally got ahold of someone that
stated they would send the machine back to me fixed right away.
I received the machine a couple of weeks
later and found that it was no longer working at all.I tried for several days to contact Action
Small Appliance but their phone was always busy.I finally called Delonghi America again
and told them about the problem and explained I had now been without my $640
espresso machine for over three months.They sent me out another "white glove" packaging kit to send
the unit directly to them at this point.I sent the package out immediately upon receiving the kit at the end of
December 2009.
I finally received the
machine back on January 21, 2010, after being without a working machine for
over 4 months.The machine was missing
the entire bottom drip tray, the coffee scoop and the manual.I am waving the white flag as I no longer
have the strength or the time to deal with Delongi America any longer.At this time I would like my original
purchase price of $640 back!