- Report: #909230
Complaint Review: Delta air lines - Internet
Reported By:
shanto -
Brooklyn, New York, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
Delta air lines
Internet, United States of America
Phone:
Web:
www.delta.com
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Delta air lines not bothering to deal with in flight injury to me from a floor track that came loose and cut the back of my heal, Internet
I was a Delta airline passenger on the 14th of june 2012 as the plain was descending to land at New York JFK airport one of the floor tracks came free and hit the back of my left foot leaving me with an open cut and severe swelling to my foot and leg I informed the flight attendant, who then informed their seniors as i am disabled traveller i had to use a wheel chair i was left waiting in a drafty area where the passengers leave the plain for 30 minutes, before I was cleared at customs.The PAPD were called to receive the incident and a supervisor came and took my details when i rang delta airlines to report my complaint i spoke to an adviser who wasn't helpful at all after i stated i wanted to file a complaint and wished to be compensated for my injury,
regarding the incident after giving her the details of what happened during the flight and how i was injured she stated she didn't understand what it was i was trying to explain to her which i found very frustrating all she offered was a drink voucher which i refused as delta airlines offer drinks on the flight then she offered a $50 flight voucher which i declined then she asked me what was i expecting from delta airlines to compensate me with i requested a year's open return flight to any destination she refused that and i stated can i speak to anyone else she then stated that she can handle my complaint i stated that i will take legal action she then asked her supervisor a question on my request for the free year's return flight and she came back with instruction that her supervisor wouldn't even give me a $50 flight voucher.
The Delta adviser then stated that there are not going to bother with my complaint and that i should take it up with their legal and insurance department i was given a number which i rang and stressed the whole incident and the conversation that took place with the delta airline adviser i was then instructed to write a letter with all the information to another delta airlines department in Atlanta Georgia i haven't heard any thing from them since
regarding the incident after giving her the details of what happened during the flight and how i was injured she stated she didn't understand what it was i was trying to explain to her which i found very frustrating all she offered was a drink voucher which i refused as delta airlines offer drinks on the flight then she offered a $50 flight voucher which i declined then she asked me what was i expecting from delta airlines to compensate me with i requested a year's open return flight to any destination she refused that and i stated can i speak to anyone else she then stated that she can handle my complaint i stated that i will take legal action she then asked her supervisor a question on my request for the free year's return flight and she came back with instruction that her supervisor wouldn't even give me a $50 flight voucher.
The Delta adviser then stated that there are not going to bother with my complaint and that i should take it up with their legal and insurance department i was given a number which i rang and stressed the whole incident and the conversation that took place with the delta airline adviser i was then instructed to write a letter with all the information to another delta airlines department in Atlanta Georgia i haven't heard any thing from them since
2 Updates & Rebuttals
Jeb
Crete,Illinois,
U.S.A.
OP is greedy
#2Consumer Comment
Tue, July 10, 2012
Why should you receive a free flight for a cut? You were injured - You didn't win the lottery! If you incurred medical expenses then you should be compensated for that, but nothing more.
Bubba Lee
REd Deer,Alberta,
Canada
How to get Delta to pay attention
#3General Comment
Tue, July 10, 2012
THe only way; File a lawsuit, even in small claims court, and have fun doing it. I allways do!
