- Report: #378598
Complaint Review: Delta Airlines - Atlanta Georgia
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Author Confirmed
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Delta Airlines
www.delta.com Atlanta, 32320 Georgia, U.S.A.
Phone:
404-715 2600
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Delta Airlines This is preferred treatment? Atlanta Georgia
I fly regularly. Lately, when I make a reservation, Delta does not permit me to make a seat selection. I am told I cannot as I 'might' get upgraded to first class.
Then the day of the flight, the flight is magically full, and everyone else has been able to select seats, so I am left with the worst seat on the aircraft and no one can 'do' anything about it. I am told, "Gee there is nothing we can do. It should not have happened, Customers are out first concern, have a nice day."
This is how they treate preferred customers who spend lots of time in their aircraft and spend hundreds of thousands of dollar with them?
I would be better off just getting the lowest fare. They treat me just as poorly but for less.
Woody
Tallahassee, Florida
U.S.A.
Then the day of the flight, the flight is magically full, and everyone else has been able to select seats, so I am left with the worst seat on the aircraft and no one can 'do' anything about it. I am told, "Gee there is nothing we can do. It should not have happened, Customers are out first concern, have a nice day."
This is how they treate preferred customers who spend lots of time in their aircraft and spend hundreds of thousands of dollar with them?
I would be better off just getting the lowest fare. They treat me just as poorly but for less.
Woody
Tallahassee, Florida
U.S.A.
1 Updates & Rebuttals
Atltraveler
Atlanta,Georgia,
U.S.A.
Should be easy to select seats; online, kiosk, etc
#2Consumer Suggestion
Tue, October 07, 2008
I fly Delta quite a bit, Gold Medallion. When I make reservations online I actually select my seats prior to paying/completing the transaction! If I cannot get an aisle, I may select another flight. Also, when I check in at the Kiosk, I check to see if there are any other better seats available. If I am stuck with a middle seat, I go to the gate 1 hr prior to departure and ask very nicely for a better seat, key is to be VERY nice! They always have seats available that even the people that check you in cannot see. If I dont get an upgrade, I usually will get a better seat vacated by someone that DID get an upgrade. I am happy to help if you need any.
