Complaint Review: Delta Airlines - Atlanta Georgia Nationwide

Your complaint has merit but the 13 year old should have spoken up immediately and stated that he had a connection to make with such and such a flight at a certain time. He should also have called his in laws if he wasn't going to make the plane and give them the alternative flight information. You need to provide the 13 year old with a cell phone -all my teenage grandchildren have them. I guess that there are varying degrees of maturity at 13 but if a kid is taking an airline flight with connections he needs to know how to travel and not be a sheep led around by a bunch of airline employees. Did he ever tell the people in the "room" that he had a connection to make? Also you NEVER give up your tickets to anybody, airline employee or not. He also most likely recieved boarding passes in Hawaii for the connecting flight so he could certainly show them to whoever met the flight at Atlanta.

Please read under search (delta airline) posted 2/5/2009) Delta will continue same lack of concerns for all passengers. Delta's concern only invloves dishonest and greed, as this is proven from not only my experience but the ongoing new passenger complaints, If delta used honesty and good practice I would have never been misinform and this ' VIOLENT RAPE" WOULD HAVE NEVER HAPPEN. It is because delta uses bad practice and follows no guidelines that prevent their behavior!

But I can also understand the airline's stand on that one. They are afraid that if they apologize then you are going to take that apology and turn it into a neglect lawsuit against the airline with the apology as proof. Many companies do the same thing. It's too bad that good people like you get what seems to be shafted by the company due to the bad apples who spoiled everything for all. (whom seem to get everything just because they DO file lawsuits.)

I flew years ago as a teenager too, and I remember dragging my five year old sister to a connecting flight at JFK airport when I was 13 as well...but times have changed. I was told first of all that ALL children under the age of 15 have to fly this way, paying the fee and under the "supervision" (heh) of the airline. Trust me, they would have done a better job getting to their connecting flight themselves. And I quite agree that I'm sure MOST children have a pleasant and uneventful flight to their destination, what I am reporting is that in my case, this was not so. Delta not only neglected to do what was promised, they also refused to apologize or even to explain what occurred. Accidents do happen, I'm human, they're human but an apology, not just to me...but to two children who were stuck in a strange town, with strangers as they KNOW their flight left and tried to explain it to the stewardess who just brushed them off, and also to my father who drove an hour to pick up his grandkids he hasn't seen in a year to feel the complete and utter fear as everyone gets off the airline BUT HIS GRANDKIDS (they didn't even call him to let him know...of course, they didn't know themselves until far after the plane they should have been on had landed) that is who Delta needs to apologize too. This is also a warning to other parents not to ever, ever, ever blindly trust Delta to care for your children. While my story has a happy ending as my two children are safe and sound, the next time the ending may not be as happy. A military wife as well

A young person 13 should be able to travel alone, make connections, and so on. I'd advise you to train your children how to travel by air. Constance's experiences with airlines may or may not apply in 2008 considering the non-existance of customer service on most of the major airlines. Teenagers need to fend for themselves. My grandchildren do. If you are worried about their ability to do so then you should travel with them.

To the Mom who flew her kids alone... Many airlines will allow a child age 13 to fly alone without an escort, and many would have had him or her supervising their younger sibling. I have flown my children on many flights out of Pensacola, Norfolk,VA, O'Hare, Tampa, etc. Never once have I heard of my children complaining about how they were treated.Most of the time they couldn't wait to do it again. My son had told me that since he was the only child flying alone on a 777 from Chicago, the stewardess who was to take care of him picked him up, and brought him aboard the plane before the other passengers boarded, and the pilot allowed him to check out the cockpit and sit in his seat. That after the passengers boarded, and there were empty seats, he had the stewardess move him to a seat in first class where she could watch him every second. He said he ate lasagna on the plane, and when they got off in Atlanta and had a layover of a few hours, that the stewardess took him and bought him pizza in the Airport. He came off his flight with tons of stuff, all kinds of snacks, had little wings on his shirt, was telling me about how the pilot was telling him the altitude they were to be flying at, etc. We even had a teddy bear returned that got left on a flight from New York to Norfolk, VA. We have always however used American Airlines,United and US Air. I hope they have a pleasant experience on the way home.