- Report: #807223
Complaint Review: Delta Sonic - Niagara Falls New York
Reported By:
Bad pumpkin!!! -
North Tonawanda, New York, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Delta Sonic
7920 Niagara Falls Boulevard Niagara Falls, 14304 New York, United States of America
Phone:
716) 283-7884
Web:
Categories:
Business Rating:
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Delta Sonic Differential blew, was never checked and never was told of leak Niagara Falls, New York
The vehicle was purchased and the day it was put on the road, it was taken to Delta Sonic lube for all fluids to be checked. Three days later the rear differential blew and it had to be towed home. I went to Delta Sonic and they printed the receipt again and it stated it was full.
i complained to manager and he said to file a claim. They came and looked at the truck and finally called a few days later. Mind you there were no signs of them opening the differential to check the fluid.
Delta Sonic called from coporate and said this statement.
There mechanics claim that the differential show signs of leaking and the pinion was leaking. They did not advise me of the leak when the vehicle was there but yet said it was full. If there mechanics had said it was leaking when it was there then it would of been parked and towed to a repair shop to have it repaired. Instead they let us leave thinking everything was ok.
It that would of locked up or caused the vehicle to be in an accident then who would of been responsible. I think they are trying to push it under the carpet.
The think that really set off a bad attititude is they offered free car washes for a good faith gesture.
I am thinking of contacting a lawyer to show Delta Sonic they can't hide behind there desks.
i complained to manager and he said to file a claim. They came and looked at the truck and finally called a few days later. Mind you there were no signs of them opening the differential to check the fluid.
Delta Sonic called from coporate and said this statement.
There mechanics claim that the differential show signs of leaking and the pinion was leaking. They did not advise me of the leak when the vehicle was there but yet said it was full. If there mechanics had said it was leaking when it was there then it would of been parked and towed to a repair shop to have it repaired. Instead they let us leave thinking everything was ok.
It that would of locked up or caused the vehicle to be in an accident then who would of been responsible. I think they are trying to push it under the carpet.
The think that really set off a bad attititude is they offered free car washes for a good faith gesture.
I am thinking of contacting a lawyer to show Delta Sonic they can't hide behind there desks.
3 Updates & Rebuttals
Joseph Brown
Spartanburg,South Carolina,
USA
Brake fluid check?
#2Consumer Comment
Wed, December 14, 2011
As a mechanic, auto and airplane, for the last 60 years, I can't figure for the life of me why the company shill said they check all fluids except brake fluid. WTF!!
Free wash jobs? Wow!
Bad pumpkin!!!
North Tonawanda,New York,
United States of America
Rear Differential
#3Author of original report
Wed, December 14, 2011
In response to Delta Sonia I am sorry to say you lied.There is nothing noted on the invoice saying the rear differential was leaking and also there is no signs of the plug being removed on the differential to show it was checked. Also we were not told when the service was performed that there was a leak in the differential. This leak would not happen over night so there was a definite signs when serviced it was leaking.
And you call a offer of a few free car washes a gesture of good will. I priced a replacement used rear end and it is $360.00. The tow from Grand Island was another $90.00 and to make it worse the vehicle is sitting now in my driveway taken off the road till this is settled.
The price for the replacement differential does not include the cost to have it installed.
I left a message for the person in charge of claims with Delta Sonic and he has yet to return my call.
Delta Sonic Car Wash Systems
Buffalo,New York,
United States of America
Delta Sonic's official response
#4UPDATE Employee
Tue, December 13, 2011
This vehicle was brought into our shop for an Oil Change on November 18, 2011. Our oil change includes a check of all fluids with the exception of brake fluid. All of our findings are noted on the invoice which is given to the customer.
This vehicle did undergo a full fluid check and the differential in question was found to be full when the vehicle was serviced. All leaks of any kind are noted on the customer's invoice not only for our protection but to inform the customer of any potential future issues. If a leak would have been found on the differential this would have been noted on the invoice.
The customer came back to us on December 4, 2011 to notify us of an issue and to file a damage claim. In our investigation into the claim the customer invoice confirmed all fluids to be full except for Washer Fluid which was marked added. We went to view the vehicle and found very fresh fluid which was covering the differential, differential cover, and rear axle.
No matter the outcome or specifics of any claim we always offer passes as a goodwill gesture to our customers.
