- Report: #1095415
Complaint Review: Delta Swiss Technologies - Troy Michigan
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Author Not Confirmed
Why?
Delta Swiss Technologies
330 East Maple Road, Suite F Troy, 48083-270 Michigan, USA
Phone:
(877) 289-2151
Web:
http://deltaswiss.com/index.aspx
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Delta Swiss Technologies Dalin He sold us items that were not correct for our establishment, never brang the equipment to make it right, he just ignored the situtaion!!! Troy Michigan
This person Dalin sells Video camera equipment, he walks around like he knows something but is a crook, he drops off equipment missing hard drives, then when you call him he will tell you look at the terms and conditions of the paper work!!!! He reserves the right to screw people, thats his motto.
He tells people take it or leave I already got your payment. He avoids you and doesn't pick up calls until you go to his office and tells you he will send you the money.
2 Updates & Rebuttals
Edward
Detroit,Michigan,
Edward
Troy,Michigan,
Our company response...
#3UPDATE Employee
Thu, October 31, 2013
We are a professional supplier of commercial A/V products with a stellar reputation within the business community. Our products are sold to professional installers who use them in schools, hotels, restaurants and other commercial applications throughout the nation.
We have been doing business since 2006 and have been blessed with year over year growth and customer loyalty. But of course, as with all business, there will always be that one in a million customer who simply cannot be satisfied. Still, we try to do our very best in addressing and solving any issue(s) a customer brings to our attention.
The author of the above claim has included multiple issues in their report and we will respond accordingly.
1) Customer had purchased a DVR that had no hard drive; all the DVRs we sell are sold “a la carte” and a hard drive size must be selected by the customer (please see our website for confirmation of this fact).
2) The only time we referred to our “terms & conditions” with this customer was when he attempted to return product that was purchased almost an entire year prior. Customer insisted, in a threatening manner, that we accept the product and offer a full refund. His original invoice is dated 11/19/2012 and the date he tried to get a refund was 10/17/2013. (Please note the photo enclosed to see what was actually brought to our sales counter for a refund.)
3) We are open between the hours of 7am - 6pm, Monday through Friday and 9am - 3pm on Saturdays. During these hours, we have a toll-free 877 phone number that is answered by our receptionist who directs calls throughout the company. We NEVER avoid calls or callers; it is strictly against company policy and not our way of conducting business. Thus, the claim that he called and we didn’t pick up is simply untrue.
4) The sales representative who he named has been with the company for a number of years and is rated a top seller within the company. He goes out of his way to answer any questions customers have and to address any issues that may arise; both during and after a sale. A complete and thorough internal investigation was initiated regarding this matter and the named sales representative was found to have done his best in trying to remedy this customer’s issue(s).
5) Customer claims that “He reserves the right to screw people” is our company motto. Customer is mistaken on this point, our company motto is “Business-Class Products” and it is proudly displayed in the upper right of the header which appears on the top of every page in our website.
PLEASE NOTE – We are a small business doing our best to provide great products at a great price. We don’t have 500 employees or an entire team of legal scholars and public relations professionals to address issues like this. However, it is important that we offer our “version of events” so that the public knows about the hard work that goes on behind the scenes at our company. We hope this rebuttal of the customer’s complaint puts things in perspective.
Thank you for taking the time to read this rebuttal to get a more detailed understanding of what happened.
