- Report: #1382575
Complaint Review: Derma Genetix - Internet
Reported By:
MaryBeth -
Upstate, New York, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Derma Genetix
Internet, USA
Web:
Categories:
Business Rating:
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Derma Genetix Deceptive billing practices Internet
This company uses celebrity Joanna Gaines of the fixer upper show as a spokesperson representing the skin care product to lure you in. I now find out that is absolutely untrue. Then they have a bait and switch and also have incredibly deceptive billing practices. I thought I was signing up for a free 7 day sample if I was willing to pay the shipping. I mistakenly did not read the "terms and conditions" and today found out that they have a big bait and switch in there which says you are actually signing up for a trial and they will bill you the full cost of the sample if you don't call and cancel within 14 days. Hence I am left with a "free" sample that costs over $180 and they say there is nothing I can do about it (other than accept their "gracious" 35% courtesy credit). I take responsibility for checking the terms and conditions box without reading all of the fine print but I trusted in the name of Joanna Gaines not to change the terms and conditions in the middle.
