- Report: #1388550
Complaint Review: DermaGlow - Internet
-
Author Confirmed
Why?
DermaGlow
Internet, USA
Phone:
888-421-2348
Web:
Glowingfacecream.com
Categories:
Business Rating:
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DermaGlow Glowingfacecream.com DermaGlow Free Trial SCAM! Internet
This product is a complete rip off and nothing but a huge scam. I ordered the free trial moisturizer and free trial eye revitalizer on July 10th. I paid separate shipping charges for both and low and behold they came in the same box and did not arrive until July 18th (8 days later).
Today, July 27th, upon checking my bank balance discovered that on July 26th I was charged $89.93 for eye revitalizer and today was charged $88.76 for the moisturizer. Total charges $178.69.
I called customer service and they stated that I agreed to a 17 day trial and then would be charged the full retail price for the products when I ordered. Know where was any of this information when ordering the free trial was this information disclosed. Also, there was no information about cost or 17 day trial charges included in the packaging, only the packing slip with the products listed.
I told the customer service representative that this information was not disclosed to me and that I wanted a refund and would be returning the product. They offered 35% off the full retail price, even if I returned the product. I said no I want a full refund since I'm returning the product (at my cost), I was then offered 50% off the full retail price. Again, I said no I wanted a full refund since this was misleading to begin with. I was then offered 75% off full retail price. At that point I demanded a full refund or I would be contacting my bank to stop payment since the charges were still pending. I was then told that they would dispute the stop payment as per their agreement, however, they would be willing to issue the full refund but would take 5 to 7 business days. I then told them that the refund better be back in my account by tomorrow or I would be contacting the Better Business Bureau. I was then told it would take 3 to 5 business days and that it would all depend on how my bank does their posting.
After my call I received email notification that my account was cancelled, then another one listing the refund amount for one of the products. I called back again to verify that I would be receiving both refunds and was provided transaction id's for both refunds.
So much for a free trial tha I have only been using for 9 days and was misleadingly charged $178.69, 17 days after ordering.
I definitely will be going back to my $60.00 a bottle product that will last me about 2 months.
