- Report: #1006120
Complaint Review: DermPure - Internet
Reported By:
Mary -
Peoria, Illinois, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
DermPure
Internet, United States of America
Phone:
8555647095
Web:
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
DermPure Stay away from this Company Internet
I have spent a week trying to track down this DermPure company. On my trial order, which I was charged $3.95 in December & got product in late December.
Last week I found a charge of $119.95 on January 3. I immediately tried to contact the company for a refund and to cancel any future shipments. After numerous attempts, I got an automated system to cancel "membership". I was unable to get to a rep to discuss refund. I sent an email to [email protected] but no response. Today I called 855-564-7095 but never got through. I tried one more time &spoke to a rep. I asked for a refund of the $119.95. I was first offered $60. Refund and I protested . He said the best he could do would be to refund $80. This is to be processed in next 24 hours and show up next week refunded on my credit card.
I feel that this is still a scam as they are using my money for over 30 days and then keeping $39.95 . For what reason, I do not know.
Lesson learned. Do not order any products on "FreeTrial"!
Last week I found a charge of $119.95 on January 3. I immediately tried to contact the company for a refund and to cancel any future shipments. After numerous attempts, I got an automated system to cancel "membership". I was unable to get to a rep to discuss refund. I sent an email to [email protected] but no response. Today I called 855-564-7095 but never got through. I tried one more time &spoke to a rep. I asked for a refund of the $119.95. I was first offered $60. Refund and I protested . He said the best he could do would be to refund $80. This is to be processed in next 24 hours and show up next week refunded on my credit card.
I feel that this is still a scam as they are using my money for over 30 days and then keeping $39.95 . For what reason, I do not know.
Lesson learned. Do not order any products on "FreeTrial"!
