- Report: #1218147
Complaint Review: DHgate - bejing
-
Author Not Confirmed
Why?
DHgate
bejing, China
Phone:
001-2137972133
Web:
WWW.dhgate.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
DHgate DHgate will do nothing about their den of thieves. bejing
It is not surprising that DHgate has many sellers that sell fraudulent products. Every site like
them does. The difference is that DHgate claims to offer a level of protection. The
problem is when you receive a fraudulent item they will do nothing in your behalf. I have
two orders that I have used the return and refund feature with. I have written here about
one of them, The other which is not completed yet has been going on for 7 weeks. I
refuse to accept the second order of a product because I had ordered it before I was
finished selling the first. After I made the order I had 40 people that I had sold to asking for
refunds because the product did not work. It turns out that the sellers product which
claimed to have 128GB of memory only had 8. After I refused deliver it was on hold in
Seattle with DHL. DHL told me that the seller needed to call before they would return the
item. I contact the seller several times and he did nothing. I contacted DHgate and they
said they would contact the seller. I did this several times over two weeks. Each time
being told they would contact the seller. They never once contacted the seller. Finally
after 3 weeks of contacting the seller my self he called DHL. Then when the seller
received and signed for the package he refused to mark the package with DHgate as
received. Again I ask DHgate to intervene. I sent the the proof that the package had
been received. Again they told me they would contact the seller. Again they never did.
Finally after two weeks of contact the seller myself, he marked the package as received.
Now days later and multiple contacts with DHgate they will not close the case. I
contacted them yesterday and told them I would spread the word again if they did not
close the dispute by today. Of course they did nothing.
